Contact Center Recruiter

Job Description

Job Description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent acquisition efforts in a high-volume BPO environment. You will be responsible for sourcing, screening, and hiring top talent to meet the staffing needs of our growing contact center operations.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Manage end-to-end recruitment for contact center roles, including agents, team leads, and support staff.
• Source candidates through job boards, social media, referrals, and recruitment events.
• Conduct interviews, assessments, and background checks.
• Coordinate with hiring managers to understand staffing needs and timelines.
• Maintain accurate recruitment records and reports.
• Ensure a positive candidate experience throughout the hiring process.
• Support employer branding and recruitment marketing initiatives.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Associates Degree, Certification or Equivalent Combination of Training and Experience
• 1+ years of experience in recruitment, preferably in a BPO or high-volume environment.
• Strong sourcing, interviewing, and candidate evaluation skills.
• Familiarity with applicant tracking systems (ATS) and recruitment tools.
• Excellent communication and organizational skills.
• Ability to manage multiple roles and deadlines simultaneously.