Massage Therapist

Job Description

Job Description

Position Purpose & Summary

Massage Therapists administer professional massage, body treatments, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.

Essential Functions:

• Provide services associated with Massage and Body Treatments.
• Greet and welcome members and guests to the Spa/Salon.
• Communicate clearly with members, guests and spa staff to achieve desired results.
• Performs all support tasks associated with providing services assigned (set-ups and break down of treatment rooms, stocking and inventory of supplies, stocking and removal of linen, etc.)
• Performing Massage and Body treatments, including specialty service developed by the Spa.
• Performs all assigned/scheduled services and tasks using provided protocols and timeliness.
• Providing after care guidelines to clients.
• Assist in the overall smooth operation of the Spa by maintaining orderliness and cleanliness of the workplace, and effective communication amongst coworkers.
• Creating a database of frequent clients.
• Assist members and guests with questions regarding the Spa and the Club.
• Deliver "I Am Proud" service standards and department-specific signature touch points.
• Establish cross-departmental channels of communication among teammates that are consistent and complete.

Additional Duties and Responsibilities:

• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

1. Minimum Knowledge & Skills: 2 years' experience in resort, club, or day spa experience

1. Formal Education and Job-Related Experience: High School graduate

1. License, Registration, and/or Certification Required: Current State of Colorado Massage License

External and Internal Personal Contact:

1. Communications:
• Dail y – Communicate with Spa Concierge and Spa Management daily
• Weekly – Spa Management
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

YES

NO

Valid Driver's License

X

CPR Certification

X

Food Protection Manager Certification

X

Food Handler Certification

X

Alcohol Server/Seller Certification

X

Position Analysis/Specifications:

N/A

(Not Applicable)

OCCASIONAL

FREQUENTLY

Sitting

X

Standing

X

Walking

X

Bending Over

X

Crawling

X

Reaching

X

Crouching

X

Kneeling

X

Balancing

X

Pushing / Pulling

X

Lifting / Carrying:

10 lbs. or less

X

11 to 25 lbs.

X

26 to 50 lbs.

X

51 to 70 lbs.

X

Manual Dexterity

X

Fine Motor Skills

X

Gross Motor Skills

X

Eye / Hand Coordination