Front Office Coordinator

Front Office CoordinatorMake a Difference. Grow in Your Career. Thrive with Us.About the RoleAt Mindpath Health, we're on a mission to make mental health care more accessible and more human. As a national leader in mental health services, we empower our clinicians, support our teams, and prioritize care that helps people truly thrive.The Front Office Coordinator is a vital member of the Front Office team, supporting both clinicians and patients. This role delivers consistently friendly, high-quality customer service across all patient interactions, helping to create a welcoming, safe, and patient-centered environment. The Front Office Coordinator manages front desk and general administrative functions related to coordinating patient care, utilizing Electronic Health Record and Practice Management systems to maintain accurate, up-to-date records and facilitate effective communication across departments in alignment with Mindpath Health standards.This role is full-time (40 hours/week, Monday–Friday) onsite in our Durham office.ResponsibilitiesWhat You'll DoServe as the first point of contact for patients and visitors, delivering a positive, professional patient experience in person and by phoneSchedule appointments; answer, triage, and route incoming calls and messages; and communicate patient needs to clinical staff in a timely mannerCollect co-pays and outstanding balances, explain paperwork, and ensure accurate completion of patient formsCollect, verify, and update patient demographic and insurance informationAssist patients with understanding Mindpath Health policies, procedures, and servicesRecognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfactionSupport clinicians by managing arrivals, scheduling changes, incoming communications, and general administrative tasks (faxing, copying, scanning)Collaborate effectively with front office staff, clinical teams, and leadership to support daily operations and continuous process improvementIdentify patient satisfaction concerns and contribute recommendations for resolutionAdhere to company policies and maintain strict compliance with patient privacy and confidentiality standardsQualificationsWhat You'll BringExperience using EMR/EHR and/or practice management systems requiredHigh school diploma or equivalent2+ years of recent experience in a clerical, administrative, receptionist, or front office coordination role1+ year of customer service experience, preferably in a healthcare settingProficiency with Microsoft Office (Outlook, Excel, Word), multiline phone systems, and accurate data entry/typingStrong interpersonal skills with the ability to build effective relationships with patients, clinicians, leadership, and staffDemonstrated empathy and compassion when supporting individuals experiencing mental health challengesAbility to remain calm, professional, and effective when assisting upset patients or familiesExcellent verbal and written communication skillsStrong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environmentEffective problem-solving skills, sound judgment, and the ability to think independently under pressureAbility to work both independently and collaboratively as part of a teamCommitment to maintaining strict confidentiality of all personal and protected health informationCompensation The pay rate for this position is $20 per hour.Why Join Mindpath Health?When you join our team, you're not just accepting a job, you're stepping into a community built on support, inclusion, and growth.Benefits & PerksMedical, Dental, and Vision coverageEmployee Assistance Program (EAP)Life & Long-Term Disability Insurance401(k) with employer matchPaid time off starting at 15 days per yearPaid parental leaveTuition reimbursementAbout UsMindpath Health is redefining how mental health care is delivered. Today, we operate in more than 100 locations across six states, providing a full range of psychiatric and therapy services via in-person and telehealth appointments. Our team is deeply committed to supporting total health through compassionate, collaborative care.If you're looking for a purpose-driven organization where your work truly matters, we'd love to meet you.Mindpath Health is proud to be an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees.