Clinic Support Specialist

Job Description

Job Description

Salary: $19-$22/hour

Clinic Support Specialist Rapid City, South Dakota | FullTime | $19$22/hourMissionDriven | PatientCentered | Scheduled OnCall (paid separately)
About Project Recovery Project Recovery is an innovative substance use disorder clinic grounded in harm reduction, traumainformed care, and lowbarrier access. Our team is committed to meeting people where they are and supporting recovery with dignity, respect, and evidencebased treatment. Were growing and were looking for a Clinic Support Specialist who wants to make a meaningful impact every day.
The Role Clinic Support Specialists are the operational backbone of our clinic. Youll help patients navigate care, support providers, troubleshoot issues in real time, and ensure the clinic runs smoothly. If you enjoy problemsolving, multitasking, and helping people feel supported, this role is a great fit.
What Youll Do

• Maintain smooth daily clinic flow and a welcoming patient experience
• Support new and returning patients with previsit and postvisit needs
• Troubleshoot telemedicine issues and assist patients with virtual care
• Coordinate care logistics, referrals, and provider followup
• Manage communication across phone, EMR, fax, and other platforms
• Process EMR tasks, patient messages, referrals, and external documents
• Complete prior authorizations (training provided)
• Assist with financial eligibility and pharmacy documentation
• Perform CLIAwaived testing and coordinate lab sendouts
• Prepare patient education materials

Front Desk Responsibilities

• Greet and check in patients
• Answer phones and direct calls
• Schedule and confirm appointments
• Verify insurance and patient information
• Collect and document required forms

What You Bring

• Experience in customer service or healthcare (preferred, not required)
• Strong organization and attention to detail
• Ability to juggle multiple tasks in a fastpaced environment
• Comfort learning new systems and technology
• Clear, professional communication
• A patientcentered mindset and willingness to learn
• Reliability, adaptability, and teamwork
• Interest in harm reduction or behavioral health is a plus

Requirements

• Must be able to pass a background check in accordance with healthcare regulations
• Ability to participate in scheduled oncall rotation
  • Oncall compensation is paid separately from hourly wages

What We Offer

• A supportive, inclusive, missiondriven workplace
• Meaningful work supporting access to lifesaving treatment
• Opportunities for growth within a multidisciplinary team
• Full benefits: PTO, Medical, Dental, Vision, 401(k)
• Separate compensation for scheduled oncall rotation

We welcome applicants with diverse backgrounds and lived experience. Project Recovery is proud to be an equal opportunity employer.