Workforce Supervisor

Workforce Supervisor

Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.

We are seeking a proactive Workforce Supervisor to lead and support our production teams. This role ensures safe, efficient, and productive operations while fostering a positive work environment. The ideal candidate is organized, flexible, and skilled at leading teams in a fast-paced environment.

The Workforce Supervisor is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:

• delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
• develops and retains business by providing outstanding customer service
• performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the On-Site Supervisor may supervise one or more On-site Staffing Specialists.

PRIMARY FUNCTIONS & RESPONSIBILITIES

• Supervise and coordinate daily activities of production staff
• Ensure compliance with safety protocols and company policies
• Monitor productivity, attendance, and performance metrics
• Train, coach, and develop team members to achieve operational goals
• Collaborate with management to optimize workflows and solve operational challenges
• Maintain accurate records and reporting as required

QUALIFICATIONS AND SKILLS

• High School diploma required
• Flexible, dependable, and solutions-oriented
• Prior supervisory experience preferred, ideally in production or warehouse operations
• Exceptional customer service skills and the ability to build/enhance successful business partnerships
• Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
• Must have great communication and customer service skills
• Must have administrative skills
• Experience in performing background checks, I 9, and E Verify
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet

EQUAL OPPORTUNITY EMPLOYER

Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.