Mainframe Support

IT Support Analyst Your role Are you an expert when it comes to Mainframe production support? Do you have a track record of influencing senior IT stakeholders and business partners? Do you have proven ability to solve complex issues, covering both technical and business needs? We're looking for an IT support analyst to: be responsible for providing hands-on Level 2 production support of Wealth Management Americas suite of client and field facing applications govern production support execution aligned to existing ITIL framework follow effective and efficient operational policies, processes, and procedures work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support possess strong analytical, problem-solving, and synthesizing skills support the Service & Product Manager across several technical domains ensure workflows, processes, tooling, applications, and monitoring maturity are of the highest quality standard contribute expertise to the management of existing and new IT products and services define workarounds for known errors and initiate process improvements maintain a knowledge database Your team You'll be working in the Hosting Services WM USA Field Facing support team in Nashville, TN. We provide quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer/user needs. Our measure of success is two-fold: clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level. Your expertise Ideally, you have: 3-5 years of hands-on experience with Mainframe, batch, and distributed applications Proficiency with tools and technologies, such as Db2, CICS, Scheduling, ServiceNow Proficiency with monitoring tools such as Splunk, AppDynamics, Selenium The ability to solve complex issues, good at problem statement analysis and solution design thinking A track record of influencing senior IT stakeholders and business partners Confidence in communicating technology to non-technical audiences The capability of understanding client needs and translating this into products and services Familiarity with the SRE (Site Reliability Engineering) automation approach Skill matrix: Skill Experience needed Competency Level Cobol 5-7 yrs Advanced JCL 5-7 yrs Advanced DB2 5-7 yrs Advanced VSAM 3-4 yrs Intermediate Production Support 5-7 Yrs Advanced #J-18808-Ljbffr TechDigital Group