Sr Manager, Business Partner Support

Sr Manager, Business Partner Support

Posting Start Date: 6/25/26 Location: DFW Headquarters Building 8 (DFW-SV08) Cities: Fort Worth - TX Requisition ID: 86495 This job will continue to be posted until at least 7/1/2026 . If interested, please apply prior to this date.

Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job Responsible for leading and managing the Business Partner Support Team. The team provides operational and project management support to airport leaders and other teams within Airport Operations and is responsible for Business Partner performance and relationship management, ad hoc revenue contracts with other carriers; and Policy and Procedure for Cabin Cleaning and Baggage Service Offices.

This job is a member of the Airports and Partners Planning and Analysis team within the Airport Operations Division.

What you'll do Lead and manage the Business Partner Support Team, providing leadership and mentoring managers, as well as a team of business analysts and project managers Drive business partner performance and relationship management at both system-wide and station levels, including the development of scorecards, service level agreements (SLAs), and corrective action/performance improvement plans Lead cross-functional and cross-departmental projects and strategic initiatives across multiple stakeholders Oversee ad hoc revenue agreements and contract management with partner carriers Direct the planning and execution of business partner transitions across customer service, ramp, wheelchair, cabin cleaning, and baggage service operations Lead insourcing and outsourcing initiatives, transitions and joint business-related projects Establish and oversee policies and procedures for Baggage Service Offices and Cabin Appearance to ensure operational consistency and compliance Provide strategic guidance on pricing models and lead contract negotiations in partnership with Alliances, Network Planning, Operations, and Legal teams to balance stakeholder priorities Mentor and develop managers and individual contributors, strengthening organizational capability and leadership pipeline

All you'll need for success Minimum Qualifications- Education & Prior Job Experience Bachelor's degree or Master's degree or equivalent experience/training 7+ years of prior managerial experience or relevant experience Familiarity with airport operations Preferred Qualifications- Education & Prior Job Experience Supplier relationship management Contract Negotiation Airport operational experience Skills, Licenses & Certifications Ability to lead a large team on projects that impact multiple business units Ability to build consensus among workgroups on necessary changes Strong work ethic Ability to successfully mentor others Creative thinker and problem solver Ability to work well within a team environment Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable Language/Communication Skills Ability to effectively communicate both verbally and written with all levels within the organization Physical ability necessary to safely and successfully perform the essential functions of the position, with or without any legally required reasonable accommodations that do not pose an undue hardship.

What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.