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Technical Support Specialist

Stellar Professionals

We are looking for a mid-level Support Technician to join the team!

Role Overview

Provide end-user technical assistance, handle helpdesk ticketing, and support print services infrastructure.

Work Location & Arrangement

  • Location: Richmond, VA

  • Work Setup: Hybrid (4 days/week on-site during initial training, transitioning to fully remote upon successful completion)

Interview Process

  1. Initial Phone or Web Interview

  2. Mandatory Follow-up In-Person Interview

Key Skills & Qualifications

  • Required Skills (5+ Years Experience):

    • IT Helpdesk & Tech Support: Hands-on experience in end-user support roles

    • Ticketing Systems: Work experience with tools like ServiceNow, Jira, or equivalent

    • Microsoft 365: Proficiency in standard M365 suite applications

    • Troubleshooting: Strong analytical and problem-solving capabilities

    • Customer Service & Communication: Excellent interpersonal skills and attention to detail

  • Preferred Skill:

    • Print Services: Prior experience with print environment support (2+ years desired)

Vacancy posted 2 days ago
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