Operations Manager

Overview No matter whether a guest arrives weary from their travels or excited for a vacation, as an Operations Manager, you and your team know what to do to make them feel at home. You will assist your General Manager in leading and inspiring each team member to provide an exceptional guest experience. Operating at a high level of excellence will ensure each guest knows you genuinely care about the quality of their stay. Salary Range $57,491.00 - $67,839.00 per year Benefits Offered Employee Referral Program Bonus Program Merit Increase Paid Vacation Flex Days 401k with Employer Contribution Medical, Dental, Vision Life Insurance Long-term/Short-term Disability Accident Insurance Critical Insurance Our Operations Managers make a difference by Having a gift for paying attention to the smallest details Having a team-first attitude Driving results Responsibilities Assist the General Manager in all aspects of hotel operations, day-to-day staff management, and guests. Ensure compliance with SOPs, policies, procedures, and service standards. Handle guest complaints and oversee the service recovery process. Assist in managing budget and ensure revenue and guest satisfaction goals are met. Be part of developing short- and long-term strategic goals for performance improvement. Understand the P&L statement. Meet all report deadlines daily, weekly, and at month end. Work closely with the department managers and general manager to maximize room yield and hotel revenue. Oversee and manage all departments and work closely with department heads daily. Maintain great communication between the different departments and the General Manager. Be responsible for occupational health, fire, and life safety. Strive to improve service performance. Maintain a friendly, cheerful, and courteous demeanor at all times. Utilize interpersonal and communication skills to lead, influence, and encourage others, leading by example. Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to demonstrate appropriate behaviors. Communicate clear and consistent messages regarding processes throughout all departments. Develop specific goals and plans to prioritize, organize, standards, and meet customer expectations daily. Daily support the different departments in their daily operations. Identify developmental needs of others and provide coaching, mentoring, or other support to improve knowledge and skills. Qualifications A professional demeanor, a warm and welcoming personality, and the ability to engage easily with others. Be genuinely caring and compassionate with a desire to understand others. Have natural instincts and insight for finding the best solution to unclear situations. Create confidence and trust, while communicating the right message at the right time. Be comfortable conversing with individuals from various backgrounds and at all organizational levels. Be direct yet tactful and considerate of the audience. Speak with clear and professional language, direct yet tactful. Must be available on days, nights, weekends, and holidays. Clean, professional appearance. Perform other reasonable job duties as requested by the General Manager. Hotel management experience required, and hospitality degree preferred. Minimum Requirements The Operations Manager role requires standing, walking, and sitting for extended periods through shift. Requires the ability to read and visually verify information in a variety of formats (i.e., small print, computer). Grasp, turn and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move, lift, carry, push, pull and place objects weighing less than 25 pounds without assistance. MHG Hotels LLC seeks to attract and retain a high-performing and diverse workforce in which employee differences are respected and valued to better meet the varying needs of the diverse customers we serve. MHG Hotels LLC is an equal opportunity employer and does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state, or local laws. If you are an individual with a disability and need assistance completing the online application, please call View phone number on click.appcast.io. Please leave a message and a member of our Human Resources team will return your call within three business days. Alternatively, an email may be sent to View email address on click.appcast.io. “Applicant Accommodation” should be included in the subject line of the email. This phone number and email are for those who would like to request an accommodation to apply for a job. #J-18808-Ljbffr