Quality Supervisor

QUALITY SUPERVISOR (Boardman, OR) Come join the Tillamook Team, one of the fastest-growing dairy brands in the US, where we Play to Win to create over 200 dairy products in 6 different categories: cheese, ice cream, yogurt, sour cream, butter, and cream cheese. Our Uncompromising Quality has led us to become the #1 Cheddar, #2 Cream Cheese and #3 Family Size Ice Cream brand, but we’re not stopping there. We’re loading up for our best years to come and want you to join us. As a farmer-owned cooperative since 1909, we know that being Good Stewards for our stakeholders and doing a little extra always pays off. We’re looking for team members with a One Team and Genuine Care mindset who are inspired to share the delight of the Tillamook brand with each other and others every day. What you will do: The Quality Supervisor is responsible for overseeing the Quality department and Site Sanitation functions at the facility level, including directing, training, coaching and supporting plant quality employees in a manufacturing environment. Through Daily Management, this position monitors performance against plan, addresses problems and challenges, and helps create a positive culture focused on workplace safety, food safety and continuous improvement. This role ensures compliance with Food Safety, Regulatory, SSOP, HACCP and Quality standards and serves as a key quality resource supporting safety, receiving, shipping, maintenance and production. Here’s a day in the life: Create and maintain a culture where workplace safety is a focus. Supervise Quality Specialists, Sanitation Support Specialists and Site Sanitation Technicians across multiple shifts. Manage staffing, scheduling, overtime, coverage planning, recruiting, onboarding, coaching, performance management, disciplinary processes and annual performance evaluations for direct reports. Provide leadership through coaching, mentoring and accountability. Model compliance with company policies and standard work, maintain employee training and development programs, conduct compliance audits, identify barriers to success and proactively support employees in achieving team goals. Administer and maintain plant food safety and regulatory compliance programs in accordance with HACCP, Food Safety Plans, Food Defense Plans, FSMA, SSOPs, ODA licensing requirements, regulatory inspections and associated documentation. Ensure compliance with USDA, FDA, ODA, customer and company requirements. Support the plant’s Food Safety Training program. Manage and maintain the Environmental Monitoring Program, including ensuring data integrity, analyzing data, reporting metrics, investigating environmental monitoring disruptions, and developing and implementing process improvements. Provide verification services in the areas of receiving, storage of ingredients, packaging and raw materials, pest control, Good Manufacturing Practices (GMPs), net weights, proper labeling, quality characteristics and other general inspections. Assist in managing facility customer complaints and product non-conformance report risk assignments, investigations and documentation. Comply with and monitor plant-level supplier quality programs related to packaging and ingredients, including supplier issue resolution, audits, investigations, reporting and collaboration with Supplier Quality. Partner with Production, Maintenance, Engineering, Corporate Quality and other support functions to identify food safety risks, resolve manufacturing issues and implement effective corrective and preventive actions. Provide coverage as needed for Quality and Site Sanitation duties. This may occasionally require working across shifts. Champion continuous improvement through standard work and other Lean/Six Sigma methodologies. Drive resolution of food safety and supplier quality issues through coaching, facilitating workflow training, generating action items, providing proactive follow-up and escalating concerns as needed. Develop, monitor, analyze and communicate departmental KPIs, metrics, project status and operational performance to support informed decision-making and continuous improvement. Perform monthly reviews of department costs, report budget variances and implement cost-saving strategies. Maintain effective working relationships with all levels of company personnel, regulatory agency representatives, suppliers and customers. Communicate effectively and work collaboratively with employees at all levels of the company. Work effectively under pressure, meet deadlines and manage multiple projects simultaneously. Demonstrate excellent time-management skills and the ability to work independently with limited supervision. Knowledge, skills, and abilities: Bachelor’s degree in dairy science or food technology is a plus but not required. At least 2 years of relevant experience in a food manufacturing plant, preferably in dairy. Familiarity with GMP, FDA, ODA and SQF requirements preferred. Experience supervising teams and implementing continuous improvement initiatives preferred. HACCP certification. PCQI certification. SQF Practitioner and Internal Audit certification. Other: Must be able to work some nights, weekends and holidays. Bilingual English/Spanish preferred. The work environment may include shared laboratory workstations, testing equipment and computer terminals. May require working with chemicals; walking on uneven or slippery surfaces; working near forklift traffic; and stooping, bending, crouching or climbing ladders. Physical requirements: Sitting. Standing and/or walking. Lifting up to 55 lbs. Vision for machine or computer operations. Hearing. Repetitive hand motions. Industry leading benefit and reward programs: We offer outstanding benefits to our employees. For more information, please visit the Tillamook careers page. We are committed to creating a culture of inclusion where all employees are heard, valued and feel a sense of belonging. We rely on different perspectives, thoughts, backgrounds and cultures to inform our work, to help us be better as a brand and as an employer and to fuel our success. We are seeking talent from a wide range of diversity, perspectives and backgrounds to join our exceptional organization and help us build our future. Tillamook County Creamery Association (TCCA) is a Drug-Free Workplace. EEO TCCA prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability status (including those related to pregnancy and childbirth), protected veteran status, membership/non-membership in a labor organization, or any other characteristic protected by law. #LI-JD #J-18808-Ljbffr