Teller

Pay Range $15.00–$20.39/hour (based on experience; higher rates for certified tellers) Full-time 30 hours a week. Mon – Sat Flex. Responsibilities Assumes responsibility for the efficient, effective, and accurate performance of teller functions Ensures teller functions are correctly performed and are in accordance with established policies and procedures Maintains privacy of member account information Performs a wide variety of teller paying and receiving functions both in person and processes bank by mail transactions; receives share deposits and loan payments; prepares proper receipts Processes transfers, cash advances, travelers’ checks, cashiers’ checks, and money orders Disburses cash or check share withdrawals Processes and posts CD, HSA’s and all types of IRA’s Verifies transactions; monitors deposit amounts and examines documents for endorsement and negotiability; detects and resolves discrepancies promptly Makes risk assessments of negotiable items including checks, drafts, wires, and cash withdrawals within assigned limits of authority Balances daily transactions and verifies cash totals; investigates and resolves out‑of‑balance conditions Certified tellers provide an override function for other tellers within defined authority limits Assumes responsibility for the effective and professional performance of member service functions through sales and service Performs all member service and sales functions in accordance with established policies and procedures Ensures that the credit union’s professional reputation is maintained and projected Maximizes the penetration of credit union products and services by identifying members’ needs and additional cross‑sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services to meet or exceed established sales and baseline goals Actively and professionally cross‑sells credit union services and records accepted teller referrals; assists with new member onboarding calls as directed by branch management Answers questions and assists members with more complex transactions and account problems providing resolutions within defined authority limits; refers members to branch leadership as needed Handles member interactions via all channels professionally, while utilizing effective sales and service techniques to establish and build relationships Opens and closes accounts as requested by members Processes stop‑payments and corresponds with members regarding claims Resolves transaction corrections in a timely manner in accordance with policy and procedures Performs file maintenance and account changes as requested by members Actively cross‑sells AFCU digital services including online banking, mobile banking, card guard, bill pay, mobile deposit, and others Has knowledge and understanding of AFCU digital services to answer members’ questions and provide problem resolutions for digital services Assists with the daily maintenance operations of self‑assist in‑branch machines and video equipment; keeps branch management informed of servicing issues Assists members with account lock‑outs and online banking PIN/password resets, direct deposit, ACH, wire transfers, and other digital service account needs as requested by members Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management Provides guidance to other teller service reps and trainees as directed by branch management Keeps supervisor informed of area activities and of any significant problems or concerns Responsible for implementing employees’ own individual 90‑day sales action plan to help meet individual and branch established sales goals; takes direction from observation coaching by branch leadership to improve as needed Attends and participates in trainings, meetings, and branch sales huddles and forward focus activities as required Performs related clerical and receptionist duties as required Responsible to adhere to branch safety, security, and teller audit procedures Performance Measurements Member Focus – The degree to which member service is demonstrated in the day‑to‑day business environment, applying to coworkers as well as outside members and clients Teller Statistical Record – Meets defined teller performance report overall score expectations, including accepted teller referrals to members served baselines Attendance & Punctuality – Absences occurring outside the scope of leave granted by the credit union’s policy, hindering the ability to complete assigned tasks and duties; includes punctuality and frequency of tardy work or lunch breaks Job Knowledge – The depth or level of know‑how to perform the job; the application of that knowledge and the degree of understanding of other functions and the company mission Professionalism & Appearance – Demonstrates and conveys a favorable image when representing the credit union; displays honesty, integrity, confidentiality, and conforms to the appearance and grooming policy; keeps the work area clean and neat Teamwork & Cooperation – Promotes a positive, productive, and professional environment; demonstrates sensitivity, cooperation, understanding of others, and respect; promotes synergy Sales Performance – Effective sales efforts in meeting sales goals Core Values and Code of Conduct – Demonstrates and adheres to company values in all actions and behaviors Qualifications High school graduate or equivalent Experience Required None Previous retail sales or other similar financial institution work experience preferred Skills/Abilities Excellent communication skills and willingness to assist others Ability to successfully recognize and offer sales opportunities Professional appearance, dress, and attitude Solid math skills Attention to detail and accuracy Ability to operate related computer software and other business equipment including 10‑key, currency and coin counters, cash machines, self‑assist machines, video equipment, iPad, and telephone #J-18808-Ljbffr