Servicing Support Associate

Job Title

Responsible for providing a broad variety of administrative, operational, and staff support services for the Special Assets Servicing team.

Job Description

Primary responsibilities include reviewing incoming legal matters and correspondence to identify document types, researching loan information and servicing records, establishing new case files, and routing matters to the appropriate internal business partners for resolution.

Actively engaged in document tracking, file maintenance, data entry, record keeping, and workflow coordination. Research servicing systems, including MSP, LoanSphere, and other internal platforms, to locate loans, obtain required information, and complete new file setups. Creates and maintains electronic files and uploads legal, servicing, and supporting documentation to designated systems in a timely and accurate manner.

Responsible for ensuring proper application of internal procedures, regulatory requirements, and department guidelines. Communicate effectively with attorneys, vendors, and business partners across multiple departments to obtain information, resolve issues, and ensure timely handling of legal and servicing matters. Uses Microsoft Office applications and other system tools to support daily operational activities. Specific job duties may vary based on departmental needs.

Location Expectations

This role requires working from one of the following U.S. bank locations three (3) or more days per week: 2800 Tamarack Rd Owensboro, KY OR 1255 Corporate Dr Irving, TX

Basic Qualifications

• High school diploma or equivalent
• Two to four years of experience in administrative support activities

Preferred Skills/Experience

• Good verbal, grammatical and written communication skills
• Well-developed reading, writing, and mathematical skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to identify and resolve exceptions and to interpret data
• Proficient PC skills, especially Microsoft Office applications and graphics
• Demonstrated administrative skills and acute attention to detail

Essential Job Functions

• Review incoming legal correspondence, pleadings, notices, and other documents to determine document type and route matters to the appropriate team member or department.
• Research servicing systems to identify applicable loans and gather information required for onboarding and file setup activities.
• Create and maintain new files within LoanSphere and other designated platforms.
• Upload, organize, and maintain required legal, servicing, and supporting documentation.
• Research loan information using MSP and other mortgage servicing systems.
• Track document and workflow status to ensure timely completion of assigned tasks.
• Communicate with attorneys, vendors, and internal business partners to obtain information and resolve routine issues.
• Maintain accurate records and ensure data integrity across multiple systems.
• Support departmental reporting, administrative activities, and special projects as assigned.
• Follow established policies, procedures, and compliance requirements.

Benefits

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $20.00 - $20.91

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.