Senior IT Specialty Analyst -Epic Ambulatory/HOD

Epic Software Applications Support Specialist

Responsible for day-to-day support and optimization of Epic software applications, specifically EpicCare Ambulatory. Responsibilities include build, upgrades, and system enhancements. Analyzes business / clinical needs, evaluates software releases and/or new products, and gives recommendations to optimize processes and decrease expenses. Possesses in-depth business / clinical and application knowledge and experience. Performs and documents workflow assessments to determine functional requirements for optimal utilization of applications. Develops system test plans and performs testing of software upgrades and patches. Maintains a record of test progress and test results. Responsible for problem, incident, and change management and service requests. Provides daily on-call support to the customer base for application-related issues. Works within a cross-functional team and with end-users to achieve application integration to meet business / clinical needs. Responsible for the communication of software issues, requirements, upgrades, and enhancements. Oversees smaller-sized projects or components of projects. Coordinates implementation or project planning around software.

Education

• Bachelor's Degree (Preferred)
• or Experience in lieu of Bachelor's Degree - 7+ years of relevant experience required without a degree

Certification/Licensure

• EpicCare Ambulatory certification or accreditation is required or other credential(s) which is determined central to the systems or applications supported.
• Other Epic certifications and accreditations to be considered include HOD and Beacon.

Experience

• 5+ years of Experience supporting, optimizing, and maintaining Epic applications, specifically EpicCare Ambulatory, in a healthcare environment with a degree
• 7+ Experience supporting, optimizing, and maintaining Epic applications, specifically EpicCare Ambulatory, in a healthcare environment without a degree
• Experience with Epic application build, upgrades, system enhancements, testing, and release implementation activities.
• Strong understanding of clinical and operational workflows with the ability to analyze business/clinical needs and recommend process improvements.
• Experience with incident management, change management, service requests, and providing on-call support for application-related issues.
• Experience collaborating with cross-functional teams, end-users, and stakeholders to support application integration and workflow optimization.

Benefits: Caring For Your Family and Your Career • Medical, Dental, Vision plans • Adoption, Fertility and Surrogacy Reimbursement up to $10,000 • Paid Time Off and Sick Leave • Paid Parental & Family Caregiver Leave • Emergency Backup Care • Long-Term, Short-Term Disability, and Critical Illness plans • Life Insurance • 401k/403B with Employer Match • Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education • Student Debt Pay Down – $10,000 • Reimbursement for certifications and free access to complete CEUs and professional development • Pet Insurance • Legal Resources Plan • Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met

Sentara Independence provides quality outpatient services to the surrounding community. The facility includes an ambulance-accessible emergency room that is supported by board-certified physicians. Sentara Independence houses state-of-the-art medical equipment and highly-skilled physicians and staff. Sentara Independence is now an extension of the quality services at Sentara Virginia Beach General Hospital including advanced imaging and physical therapy.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.