Claims Consultant

Join our Construction & Infrastructure claims team as a Construction Claims Consultant based in Los Angeles. In this client‑facing position, you’ll act as the primary point of contact for clients, managing and coordinating liability claims with a high degree of professionalism and accuracy. Your efforts will be central to evaluating claims, organizing case details, and ensuring effective communication and timely resolutions. This is a hybrid role, offering flexibility to work both virtually and from our Chicago, IL office. Aon is in the business of better decisions At Aon, we’re dedicated to shaping decisions that protect and enrich the lives of people everywhere. We operate as one inclusive team, building trust and supporting our colleagues and clients to help everyone succeed. What the day will look like: Your day typically starts with reviewing overnight updates on active liability claims and prioritizing those needing immediate attention. You’ll spend significant time interacting with clients—addressing questions, providing updates, offering strategic guidance, and collaborating with your workers compensation advocate counterpart to get a full view of each client’s claims profile. Midday could involve working with internal Aon teams to tackle broader client inquiries and making sure clients are connected to the right subject matter experts. A big focus of this role is advocating for our clients to receive the broadest policy benefits and TPA and insurer adjuster service available. You’ll also analyze claim trends, prepare reports, and participate in meetings or strategy sessions, all while staying centered on advocacy, responsiveness, and exceptional service for Aon’s Construction & Infrastructure clients. Key responsibilities include: Advocating for accurate reserving Maximizing claims service Advocating for broader coverage Advocating for expedited claim resolutions Advocating for timely return of collateral Identifying ways to reduce clients’ total cost of risk Collaborating with carriers to lower client experience modification factors Working with risk control colleagues to promote project safety Collaborating with Aon resources to address claims and operational issues Coordinating with claims and broking teams to identify optimal coverage and align terms to client needs What makes this opportunity unique: Skills and experience that will lead to success 10+ years of experience with Liability Claims, focusing on Construction and/or Infrastructure clients in Illinois and the Midwest with an emphasis on the Western region Strong client facing abilities, including effective presentations and communications skills In‑depth knowledge of industry carrier underwriting claims practices and processes Proven leadership and teamwork and collaboration skills, with a focus on exceeding client expectations Excellent organizational skills and a collaborative working style Experience in resource deployment and utilization management Strong interpersonal skills and comfort interacting at various levels Success in fast‑paced, dynamic environments requiring multitasking Proficiency with Microsoft Office Suite including Excel and pivot tables Education: Bachelor’s degree in Risk Management, Business Administration, or a related field, or equivalent industry experience For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. The salary range for this position (intended for U.S. applicants) is $120,000 - $190,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location. This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full‑time and regular part‑time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long‑term incentive awards at Aon’s discretion; medical, dental and vision insurance. This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short‑term disability and optional long‑term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #J-18808-Ljbffr