Hospitality Manager - Miami, FL

Overview The Hospitality Manager serves as the on-site operational leader for the Third Party Hospitality Program (TPHP), managed by Black Briar Hospitality, within a luxury residential condominium. The program manages only transient guests, providing a full suite of hotel-style services, including valet parking, doorman and bellman service, housekeeping, in-unit maintenance, concierge, incidental billing, and key access management. The Hospitality Manager oversees the entire guest journey from check-in to check-out, ensuring each stay reflects Black Briar\'s commitment to luxury service, compliance with Miami\'s short-term rental regulations, and the brand\'s operational excellence. This role leads the on-site hospitality team, manages departmental operations, and maintains accountability for financial and administrative functions. Responsibilities Leadership and Operational Management: Develop and implement the strategic vision and operational plan for the hospitality program, aligning with the expectations of ultra-luxury living and the directives of the Board of Directors or Ownership Group. Leadership and Operational Management: Direct the day-to-day operations of TPHP in adherence with Black Briar standards. Leadership and Operational Management: Foster a culture of excellence, accountability, teamwork, and continuous professional development. Leadership and Operational Management: Lead, train, and motivate teams across Valet, Bell, Door, Guest Services, Front Desk, Housekeeping, and Maintenance. Leadership and Operational Management: Liaise with property ownership, the condominium association, and Black Briar corporate management. Leadership and Operational Management: Develop and maintain Standard Operating Procedures (SOPs) for transient guest operations. Leadership and Operational Management: Conduct regular staff briefings, training, and performance reviews. Leadership and Operational Management: Maintain clear and consistent communication with the Board of Directors or Ownership Group, residents, and staff. Prepare and present regular reports on program operations, financial performance, and guest/resident satisfaction. Guest Experience and Service Excellence: Oversee all guest interactions, ensuring professionalism and warmth. Guest Experience and Service Excellence: Manage service recovery with discretion and urgency. Guest Experience and Service Excellence: Maintain presentation standards across all guest-facing spaces. Guest Experience and Service Excellence: Support concierge and front desk coordination to guarantee a seamless stay. Program-Specific Responsibilities (TPHP Operations): Oversee and coordinate transient guest stays, ensuring service delivery from check-in to check-out. Program-Specific Responsibilities (TPHP Operations): Direct valet, bell, and doorman staff to deliver premium arrival and departure service. Program-Specific Responsibilities (TPHP Operations): Manage real-time guest requests via the mobile app. Program-Specific Responsibilities (TPHP Operations): Coordinate housekeeping and in-unit maintenance scheduling. Program-Specific Responsibilities (TPHP Operations): Maintain compliance with all Miami STR regulations. Program-Specific Responsibilities (TPHP Operations): Monitor guest satisfaction and departmental response metrics. Financial and Administrative Oversight: Oversee the development and management of the annual budget, ensuring fiscal responsibility, maximizing operational efficiency, and providing insightful financial reporting. Financial and Administrative Oversight: Analyze financial performance, identify trends, and implement strategies to enhance the program\'s financial health. Financial and Administrative Oversight: Identify, negotiate with, and manage relationships with high-quality vendors and contractors for various services, ensuring exceptional service delivery and cost-effectiveness. Financial and Administrative Oversight: Manage departmental budgets and expense controls. Financial and Administrative Oversight: Approve vendor invoices and payroll. Financial and Administrative Oversight: Oversee guest billing and incidentals. Financial and Administrative Oversight: Maintain operational logs, audits, and reports for ownership and corporate review. Qualifications Knowledge, Skills and Abilities: Strong leadership and financial management skills. Knowledge, Skills and Abilities: Deep understanding of high-end service standards and the ability to cultivate a service-oriented culture. Knowledge, Skills and Abilities: Knowledge of relevant Florida real estate laws and condominium governance. Knowledge, Skills and Abilities: Bilingual preferred (English/Spanish or Portuguese). Knowledge, Skills and Abilities: Professional demeanor, flexible schedule, and strong in-depth focus on service quality. Education and Experience 5+ years in hospitality management, with at least 2 years in a luxury environment and at least 2 years in a department head (or higher) position. Bachelor\'s in Hospitality Management or related field preferred. Advanced hospitality software proficiency (PMS, POS, CRM). #J-18808-Ljbffr Namely