Security Officer - NCSO

Security Officer - NCSO

We are searching for a Security Officer - NCSO at Texas Children's Hospital, Medical Center -- someone who works well in a fast-paced setting. In this position, you will provide a safe and secure environment during the shift and within the area of the assigned post. The officer will assist the public, staff, and/or patients in all matters of safety and security. The security officer NCSO staffs a post as instructed and serves as a general security presence and visible deterrent to crime and client rule infractions; detects suspicious activities; watches for criminal acts or client rule infractions and addressed them appropriately. This position's primary function is to assist with access control and visitor management into appropriate secure areas. This position documents the access through the visitor management system at their assigned post. The Security Officer NCSO also observes and reports any issues dealing with the safety and security of their assigned post to the Security upper leader.

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Job Duties & Responsibilities

• Provides security functions at designated posts during varying hours and shifts
• Observes all persons entering and exiting the Hospital and/or assigned area of responsibility; maintains visitor and entry logs
• Ensures that the required sign-in logs and documents are properly maintained as prescribed by departmental procedures
• Monitors all carry out items and inspects them when the situation warrants
• Provides proactive customer service functions to employees and visitors of the hospital. Always maintains a professional appearance and demeanor. Carries out responsibilities in a firm but courteous manner, seeking to invoke a willing response from visitors and employees
• Provides security functions at designated post locations
• Monitors the area as assigned, observing all conditions around their post and/or floor assigned for potential threats to the safety of patients, visitors, employees, and medical staff
• Reports any hazardous conditions and suspicious activity to the Sergeant, Lieutenant or Mission Control dispatcher immediately, using radio and other means of communication according to established departmental procedures
• Completes Daily Activity Reports (DAR), Incident, and TCH Online reports as required by the hospital and departmental procedures.
• Assists in emergency situations by following the proper procedure for response
• Enforces departmental and organizational rules for area assigned
• Documents incidents as directed by security supervision
• Provides outstanding service to meet the organizations goals and values
• Operates and maintains TCH and departmental equipment and supplies in good working order
• Ensures daily functionality of radio equipment and reports any operational issues to the supervisor
• Conducts all other duties assigned by Security Supervisors as needed.
• If certified in Basic Life Support (BLS), may respond in the case of an emergency and use AED and Personal Protective Equipment
• Responds to and assists hospital personnel with patient transport, elevator prioritization and reports during fire alarms, accidents, missing child alerts, and elevator entrapments
• Trains for and responds to disaster situations in the hospital including visitor management functions, emergency lockdown, active patrol, de-escalations, security standbys, and other emergency job functions.
• Attends and completes hospital and departmental required training
• Successfully completes all necessary exams for initial and ongoing certifications
• Attends training and keeps certifications up to date

As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.

Skills & Requirements

• H.S. Diploma or GED
• NCSO - Noncommission Security Officer by the Texas Department of Public Safety - Private Security Board, acquired within 90 days of entering the role
• TDR - Texas Driver's License by the State of Texas, acquired within 90 days of entering the role
• Must pass a Motor Vehicle Record (MVR) check demonstrating a clear driving record as defined by the routine driver qualifications outlined in the Texas Children's Fleet Safety Policy and Procedure by the job entry date. Must also maintain a clean driving record
• 1 year of Security, law enforcement, military, or customer service experience preferred
• BLS - Cert-Basic Life Support by the American Heart Association preferred