General Manager

Dunkin

Position Summary
The General Manager is responsible for overseeing the daily operations of a Dunkin' Donuts restaurant, ensuring exceptional guest service, operational excellence, profitability, and team development. The General Manager leads and motivates the team to deliver high-quality food and beverages while maintaining company standards, cleanliness, and a positive work environment.

Operations Management

Oversee all daily restaurant operations, including opening and closing procedures
Ensure consistent execution of Dunkin' brand standards and policies
Monitor food quality, speed of service, and guest satisfaction
Maintain cleanliness, sanitation, and safety standards throughout the restaurant
Ensure compliance with health department regulations and company procedures

Team Leadership

Recruit, hire, train, and develop crew members and shift leaders
Create employee schedules based on business needs and labor goals
Coach and motivate employees to achieve performance expectations
Conduct performance evaluations and provide ongoing feedback
Foster a positive, team-oriented work culture

Financial Management

Manage inventory, food costs, labor costs, and overall profitability
Analyze sales reports and implement strategies to drive revenue growth
Control waste and minimize operational costs
Ensure accurate cash handling and deposit procedures

Customer Service

Deliver exceptional guest experiences and resolve customer concerns promptly
Build relationships with regular guests and maintain a welcoming environment
Ensure team members provide friendly, fast, and accurate service

Administrative Duties

Complete required paperwork, reports, and payroll tasks
Monitor equipment maintenance and coordinate repairs as needed
Ensure compliance with all employment laws and company policies

Benefits

Salary starting at 40K+
Bonus opportunities
Paid training
Health insurance options
Career advancement opportunities

Looking for Managers in the Tyler, Kilgore, Southwest Troup, Arlington and Troup Areas.

Supplemental pay

Bonus pay

Benefits

Other

Apply

Vacancy posted 3 days ago

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