Network Engineer

SUMMARY DESCRIPTION

The position requires excellent interpersonal and communication skills including the ability to address system problems using a team approach, the flexibility to work well with co‑workers in a variety of problem situations, and the ability to communicate issues and concerns to management in a timely manner. Must be a fast‑paced, self‑motivated worker with a high degree of persistence with a desire to independently find solutions to difficult problems while knowing when to utilize team resources. This position will install, configure, and support systems and software which provide tactical value to the business. It will be responsible for supporting security applications and appliances, networks – both wired and wireless, and VOIP telephone systems. The role is customer‑service oriented and will interface with all levels of the organization. A broad knowledge of IT systems and strong problem‑solving ability are required.

MAJOR RESPONSIBILITIES

Provide primary support for Palo Alto firewalls and security applications Provide support for VOIP phone systems and handsets Provide support for network including VPN, routers, switches, and wireless access points Provide support for security related issues including VPN, firewalls, and network performance Provide broad range of IT skills as well as strong interpersonal skills Exhibit exceptional customer service skills and own tasks or projects Self‑start and self‑manage projects while being a team player Communicate appropriately with company associates (users) in both oral and written form Demonstrate team dynamics in interactions with all coworkers Deliver first, second, and third level technical support in a large corporate helpdesk environment Perform problem analysis, troubleshooting and resolution for desktop hardware and software applications and configurations, LAN and VPN connectivity

EDUCATION

Required: Bachelor's degree in Computer Science, Management Information Systems, or related degree preferred.

TECHNICAL SKILLS REQUIRED

4+ years with cybersecurity (e.g., firewalls, IPS/IDS, anti‑virus, SEIM) 3+ years of telephony experience 3+ years of help desk support experience 1+ year hands‑on with Palo Alto firewalls Experience with Cisco, Extreme, Meraki, Aruba networking platforms Experience with VOIP telephone systems Experience with Windows desktop operating systems Strong documentation and network diagram experience

PREFERRED SKILLS

CISSP

Security+ CCNA/CCNP or relevant certificate

OTHER SKILLS REQUIRED

Team player with a winning attitude Strong problem‑solving ability, logical and analytical skills Strong organizational skills with the ability to work independently Ability to communicate with all levels of the business and Information Technology Silgan is an Equal Opportunity Employer. We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital status, or the presence of a disability, which would not prevent the performance of essential job duties with, or without reasonable accommodation of any other protective status. Silgan is a drug‑free workplace.

LIMITATIONS AND DISCLAIMER – CANADA

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. All job requirements are subject to possible modification to accommodate individuals with disabilities. Silgan endeavors to provide accommodations to individuals with disabilities to perform their essential job duties as long as the accommodation does not pose an undue hardship on the company's operations and does not pose a direct threat of substantial harm to the employee or others. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job‑related instructions and to perform other job‑related duties requested by their supervisor. Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Employment is always subject to the Silgan's rights as employer, including the right to end employment in accordance with Provincial Law. Silgan is an equal opportunity employer. We consider applicants for all positions without regard to any ground protected under Provincial human rights laws. Silgan is a drug‑free workplace. #J-18808-Ljbffr Silgan Plastics