IT Service Delivery Manager

Job Summary This role will lead the delivery, support, and strategic evolution of key financial technology platforms. This role will oversee business‑as‑usual (BAU) support operations while driving major initiatives across Oracle ERP, Accounting Hub, Fusion Data Intelligence (FDI), and the consolidation of Accounts Payable (AP) and Fixed Asset (FA) platforms. The ideal candidate is a seasoned technology leader with strong financial systems expertise, excellent stakeholder management skills, and a delivery-oriented mindset. This role will partner closely with Finance, Accounting, Procurement, Enterprise Architecture, and vendor partners to ensure stable operations and successful deployment of new capabilities. Job Duties and Responsibilities Lead day‑to‑day support operations for Finance technology platforms, ensuring system stability, availability, and SLA compliance. Manage incident, problem, and change management processes, working closely with internal teams and external partners. Develop KPIs and dashboards to monitor system performance and operational health. Ensure compliance with regulatory, audit, and security requirements within Finance IT systems. Serve as the primary IT owner for Oracle ERP Financials, overseeing configuration, enhancements, integrations, and releases. Partner with Finance leadership to shape the ERP roadmap and ensure alignment with business strategy. Coordinate cross-functional delivery teams to plan and execute upgrades, patches, and new capabilities. Oversee the delivery lifecycle for Accounting Hub and FDI project, from requirements through deployment and stabilization. Lead design workshops, ensuring alignment with Synovus accounting policies, data models, and reporting needs. Manage vendor resources, integrators, and internal SMEs to ensure successful and timely delivery. Ensure seamless data flow and integration across Finance platforms and downstream systems. Lead the consolidation and rationalization of multiple AP and Fixed Asset platforms into a unified, scalable solution. Define migration strategy, data quality approach, timeline, and change management plans. Work closely with Finance functional leadership to streamline processes and enhance operational efficiency through technology. Manage a team of analysts, developers, and vendor partners supporting Finance technology. Foster a culture of accountability, collaboration, and continuous improvement. Act as a trusted advisor to Finance leadership, translating business needs into technology solutions. Communicate status, risks, and dependencies to executive stakeholders with clarity and transparency. The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Synovus is an equal opportunity employer committed to fostering an inclusive work environment. Minimum Education Bachelor’s degree in Information Technology, Finance, Accounting, or related field. Minimum Experience 7 plus years of experience in IT delivery or systems management, with a focus on Finance applications. Required Knowledge, Skills, & Abilities 5 plus years of hands‑on experience with Oracle ERP Financials (Fusion Cloud or EBS). Demonstrated experience managing BAU support operations in a complex enterprise environment. Proven track record delivering large‑scale Finance system implementations. Strong understanding of accounting processes, financial data flows, and regulatory requirements. Experience managing vendors, system integrators, and cross‑functional delivery teams. Excellent communication, project management, and problem‑solving skills. Preferred Knowledge, Skills, & Abilities Experience with Oracle Accounting Hub and/or FDI. Prior experience in banking or financial services. PMP, ITIL, or Agile certification. Experience driving platform consolidations or modernization initiatives. #J-18808-Ljbffr