Service Center Supervisor - Full Time
$28.35 - $34.73 per hourYakima Valley Farm Workers Clinic
Join our team as a Service Center Supervisor at Lancaster at Lancaster in Salem, OR, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity, and we are more than just a job - we are a community committed to the well-being of our migrant farmworkers. We've transformed into a leading community health center. With 40+ clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics. Explore our short clips, " WE are Yakima - WE are Family " and " YVFWC - And then we grew , " for a glimpse into our dedication to our communities, health, and families.
What We Offer
What You'll Do:
Qualifications:
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at View email address on jobs2careers.com to learn more about this opportunity!
What We Offer
- $28.35-$34.73/hour DOE with the ability to go higher for highly experienced candidates
- Additional pay for bilingual skills, paid on hours worked
- 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
- Profit sharing & 403(b) retirement plan available
- Generous PTO, eight paid holidays, and much more!
What You'll Do:
- Formulates and implements policies, procedures, and processes that meet the standards and requirements of the organization and various regulatory agencies
- Monitors the patient record filing system and ensures accurate and complete data is collected for all patients. Provides feedback and instruction to staff to ensure accuracy of patient files
- Answers questions from staff and provides guidance and feedback
- Assists in the formulation and management of performance targets for individuals and teams
- Measures performance with key metrics such as number of calls per Call Center Agent, queue time, call abandonment %, dropped calls, and customer service satisfaction levels
- Communicates and serves as a liaison between call center and all clinics scheduling coordinators are serving. Builds relationships with clinic supervisors from all clinics call center is serving
- Updates and maintains scheduling protocols for all clinics the call center is serving
- Creates improvement plans to optimize procedures and staff engagement. Ensures adherence to established policies and procedures
- Keeps management informed of issues and problems. Identifies any patterns and creates solutions to mitigate or eliminate them
- Participates in Clinic Leadership meetings and reports results and performance to the Clinic Director
- Performs other duties as assigned
- Management Duties:
- Coaches, mentors, and trains direct report staff. Provides continuous performance management and conducts employee performance evaluations Addresses performance and/or behavior issues, clarifying expectations and providing feedback
- Completes call audits on scheduling coordinators to ensure expectations of scheduling coordinators are being met during the phone interaction with the patient
- Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training
- Participates in the recruitment and selection of staff. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment
- Manages AIDET patient communication surveys, compiles and communicates results, and makes any process or procedure changes necessary to improve results. Also manages TSF on a daily basis
Qualifications:
- High School Diploma or General Education Diploma (GED). An associate's Degree is preferred
- Five years of call center, service center, contact center experience or five years of direct customer service experience in a supervisory or lead role Associate's Degree may substitute 2 years' experience. Bachelor's Degree may substitute 4 years' experience.
- Call center experience, preferably in healthcare is preferred
- Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 9 on the language proficiency scale to receive bilingual differential pay. Knowledge of medical billing and insurance is preferred. Knowledge of medical terminology preferred. Effective verbal and listening communication skills. Strong customer relations skills, including the ability to manage stressful situations. Basic conflict resolution and de-escalation skills. Ability to work well in a customer-oriented team environment. Ability to work effectively in a fast-paced environment. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Ability to perform administrative tasks such as answering phones, filing, faxing, scanning, and copying. Able to analyze and apply data to improve performance. Strong attention to detail and accuracy. Basic proficiency with 10-key. Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, and PowerPoint
Our Mission Statement “Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”
Our mission celebrates inclusivity. We are committed to equal-opportunity employment. Contact us at View email address on jobs2careers.com to learn more about this opportunity!
Vacancy posted 5 hours ago
Similar jobs that could be interesting for youBased on the Service Center Supervisor - Full Time in Gervais, OR vacancy
- ...Job Type Full-time Description Are you ready to join the winning team? At... ...a common goal of providing exceptional service to our customers, while also ensuring that... ...want to grow with us. Our Service Center Manager is responsible for overseeing...Full time
Gills Point S Tire and Auto Service
Salem, OR2 days ago $80k - $110k
...Senior OMT) About BioLife Plasma Services Every day at BioLife, we feel... ...will take you to our plasma centers across the country. You'll travel up to 95% of the time to learn the business while networking... ...Sub-Type Regular Time Type Full time Job Exempt Yes...Full timeMinimum wageTemporary workTraineeshipLocal areaRemote workRelocationShift workAfternoon shiftBiolife Plasma Services
Salem, OR1 day ago- ...What You'll Do: The Service Center Manager at Valvoline Instant Oil Change (VIOC) is responsible... ...late evenings or holidays Paid time off (PTO), and holiday pay Tuition... ...to 50 pounds of weight Must have full mobility, twisting, and working for...SuggestedLocal areaRemote workFlexible hoursAfternoon shift
Valvoline
Salem, OR4 days ago $97.5k - $199.5k
...Job Description The Data Center Infrastructure Construction team at Oracle Cloud Infrastructure... ...Note: this opportunity will be based full time in Abilene, TX. Relocation assistance... ...AI embedded across our products and services, we help customers turn that promise...Full timeTemporary workFor contractorsRelocationRelocation packageFlexible hoursOracle
Salem, OR3 days ago$120.1k - $251.6k
...an experienced Principal Data Center Facilities Development Manager... ...all projects are completed on time, within budget, and to the highest... ...experience. # Role is a full-time onsite position in Santa... ...embedded across our products and services, we help customers turn that...Full timeTemporary workFor contractorsFlexible hoursOracle
Salem, OR1 day ago$41.66 - $51.03 per hour
...Join our team as a Public Health Nurse (Community Health Service) at Salud Medical Center Woodburn, OR! Be part of a healthcare organization... ...2 months: $2,100.00 Bonus will be pro-rated based on Full Time Equivalency (FTE) Additional pay for bilingual skills...Full timeWork at officeRelocationYakima Valley Farm Workers Clinic
Mount Angel, OR6 minutes ago$16 - $35 per hour
...Hilton is seeking a Front Desk Supervisor to oversee front desk... ...guests receive excellent customer service throughout their stay. The Front... ...standards are maintained at all times. This position typically pays... ...high-occupancy properties. Full-time employees may be eligible...Full timeHourly payShift workNight shiftAfternoon shiftHilton
Keizer, OR3 days ago$120.1k - $251.6k
...all at the IC3 level, and ensuring support services are delivered consistently across the... ...operational support processes for the data center campus. Provide direct leadership, coaching... ...Plan with company match # Paid time off: Flexible Vacation is provided to all...Temporary workWork at officeRelocationRelocation packageFlexible hoursOracle
Salem, OR2 days ago$46.5k - $54k
...opportunity that might be perfect for you! Summary Retail Project Supervisors are dedicated to managing large-scale resets, new store sets,... ...: You must be able to travel (roughly 85% of the time), lift up to 60 pounds, be on your feet for up to 12 hours, and...Full timeDriveline
Woodburn, ORa month ago$97.5k - $199.5k
...support OCI’s mission-critical data center facilities. This role bridges... ..., system integrators, and service providers to ensure quality... ...effective escalation management in time-sensitive environments.... ...are a plus. NOTE: This is a full-time role located onsite at our...Full timeTemporary workRemote workRelocation packageFlexible hoursOracle
Salem, OR6 days ago$1,081 per week
...Term Care Location: Woodburn, OR Agency: Coast Medical Service Pay: $1,081 per week Shift Information: 12 hours Contract... ...an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel...Full timeContract workImmediate startShift workCoast Medical Service
Woodburn, OR3 days ago$15.05 - $18 per hour
...Service Porter Share Apply Full-time $15.05 - 18.00 per hour Are you ready for an exciting new opportunity... ...independent dealership and service center in the Pacific Northwest, is... ...to join our team as a Porter / Lot Supervisor. If you have a keen eye for detail,...Full timeHourly payMonday to FridayShift workDay shiftFreeman Motor Co
Salem, OR3 days ago$2,966 per week
Registered Nurse (RN) | Home Health Location: Mount Angel, OR Agency: Lancesoft Inc Pay: $2,966 per week Shift Information: Days - 5 days x 8 hours Contract Duration: 13 Weeks Start Date: ASAP About the Position Registered Nurse - Home...Full timeContract workImmediate startShift workLancesoft Inc
Mount Angel, OR6 days ago$85k - $100k
...Imagine a veterinary role that honors your time, supports your well-being, and reconnects you... ...leaders, and our 24/7/365 Support Center. At Lap of Love, you don’t have to choose between a fulfilling career and a full life. Here, you can truly live your best life...Full timePart timeFlexible hours2 days per weekLap of Love
Gervais, OR24 days ago$5,000 per month
...Retirement Plan with Safe Harbor matching contribution ~ Length of Service Bonus Program of up to $5,000 ~ Employee Referral Bonus of up... ...and organizational skills Must be capable of maintaining full time attendance Must meet all health requirements Essential...Full timeWork experience placementSinceri Senior Living
Salem, OR1 day ago$73.39k - $112.1k
...83 - $112,102.00 depending on experience We're hiring Paramedics that are passionate about delivering compassionate, high-quality service and basic, as well as advanced, patient care to our customers. RESPONSIBILITIES Assess each call situation to determine the best...Full timeWork experience placementShift work$2,278 - $2,546 per week
...Registered Nurse (RN) | Registered Nurse First Assistant Location: Saint Louis, OR Agency: Prime Time Healthcare Pay: $2,278 to $2,546 per week Shift Information: Days Contract Duration: 13 Weeks Start Date: ASAP About the Position...Full timeWeekly payContract workImmediate startFlexible hoursShift workPrime Time Healthcare
Saint Louis, OR6 days ago- ...that can provide maintenance, equipment, plumbing and contract services in assigned areas. Determines and schedules regular maintenance,... ...Perform routine assessment of vendor performance, pricing, on-time delivery, specifications, quality of product, workmanship, responsiveness...Contract workWork experience placementFlexible hoursShift work
Ambrosia QSR
Woodburn, OR4 days ago $120.1k - $251.6k
...OCI) as a Principal Program Manager – Data Center Infrastructure E2E The Data Center... ...planning, regional launch timelines, and service availability commitments. Matrixed Program... ...projects, ensuring they are completed on time, within budget, and to the required quality...Temporary workFlexible hoursOracle
Salem, OR1 day ago$80k - $199.5k
...for building and supporting our cloud data centers in Abilene , TX. Provide strong... ...*Delivering expansion projects on time with high quality ~ Collaborating... ...Responsible for ensuring timely delivery of services/tasks to meet milestones and customer KPI...Temporary workLocal areaFlexible hoursOracle
Salem, OR4 days ago$1,081 per week
...Term Care Location: Woodburn, OR Agency: Coast Medical Service Pay: $1,081 per week Shift Information: 12 hours Contract... ...an elite traveler experience for the experienced or first-time traveler. Coast is featured on Blue Pipes' 2023 Best Travel...Full timeDaily paidContract workImmediate startShift workTravelNurseSource
Woodburn, OR3 days ago$876 - $1,006 per week
Registered Nurse (RN) | Long-Term Care Location: Woodburn, OR Agency: Clear Choice Resources Pay: $876 to $1,006 per week Shift Information: 12 hours Contract Duration: 8 Weeks Start Date: ASAP About the Role: Clear Choice Resources ...Full timeContract workSummer workImmediate startShift workClear Choice Resources
Woodburn, OR6 days ago$120.1k - $251.6k
...Job Description The Principal Data Center Construction Schedule Manager is responsible... ...mitigation, and schedule recovery, driving on-time, on-budget delivery in one of OCI's most... ...with AI embedded across our products and services, we help customers turn that promise into...Temporary workRemote workFlexible hoursOracle
Salem, OR1 day ago$120.1k - $251.6k
...Oracle Cloud Infrastructure (OCI) as a Data Center Commissioning (Cx) Manager The Data... ...Investment Plan with company match # Paid time off: Flexible Vacation is provided to all... ...with AI embedded across our products and services, we help customers turn that promise into...Temporary workFor contractorsLocal areaFlexible hoursOracle
Salem, OR20 hours ago$73.4k - $112.1k
...that are passionate about delivering compassionate, high-quality service and basic, as well as advanced, patient care to our customers.... ...the world at . GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be...Full timeWork experience placementRelocationShift workAMR
Woodburn, OR2 days ago$73.4k - $112.1k
...that are passionate about delivering compassionate, high-quality service and basic, as well as advanced, patient care to our customers.... ...the world at . GMR’s Core Behaviors —keep care at the center, raise your hand, seek to understand, find a way together and be...Full timeWork experience placementRelocationShift workAMR
Woodburn, OR2 days ago$109.2k - $223.4k
...delivering best-in-class data center infrastructure. You will... ...Responsibilities Support the full lifecycle of design activities... ...with company match Paid time off: Flexible Vacation is... ...across our products and services, we help customers turn that promise...Temporary workWork at officeFlexible hoursOracle
Salem, OR3 days ago$80k - $90k
...As the Wellness Director LPN (Health Services) you're the clinical leader and oversee the... ...Demonstrate organizational skills around time management Promote the mission, values... ...Depending on Experience Job Type: Full Time Monday - Friday Weekend...Full timeMonday to FridayFlexible hoursShift workAfternoon shiftCascade Living Group
Salem, OR3 days ago$2,278 - $2,546 per week
...First Assistant Location: Saint Louis, OR Agency: Prime Time Healthcare Pay: $2,278 to $2,546 per week Shift... ...8 years of recruiting expertise, we pride ourselves on customer service and employee retention. So you are not just a number when working...Full timeWeekly payContract workTemporary workPart timeImmediate startFlexible hoursShift workTravelNurseSource
Saint Louis, OR6 days ago- ...overseeing and leading engineering and technical services to support maintenance and planning for... ..., life and disability insurance, and time-off programs that support work-life... ...Benefits – Comprehensible benefits for full-time employees (part-time employees receive...Full timeLong term contractContract workTemporary workPart timeWork at officeLocal areaFlexible hours
Serco
Salem, OR1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Center Supervisor - Full Time. Be the first to apply!
