Customer Service Specialist

Customer Service Specialist

Now hiring for a Customer Service Specialist – Direct Hire Location: Geneseo, NY Pay Rate: $21.48 – $22.68 per hour Training Schedule: Monday–Thursday: 8:00 AM–5:00 PM Friday: 8:00 AM–4:30 PM Post-Training Flexible Schedule: Monday–Thursday: 8:00 AM–9:00 PM Friday: 8:00 AM–7:00 PM Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.

If You Can Juggle Calls, Chat, and Coffee. We're Impressed. Looking for Customer Service Specialist jobs in Dansville where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role please apply today.

Education Requirements

High school diploma or GED required. Strong reading comprehension, written communication, and computer skills required. Ability to learn and follow detailed collection procedures, compliance standards, and company policies.

Experience Requirements

Minimum of 1 year of collections, accounts receivable, customer service, or debt recovery experience. Proficiency with data entry, typing, and modern office software and computer systems. Strong attention to detail, organizational skills, and ability to work independently in a fast-paced environment. Excellent verbal communication and negotiation skills with a professional phone presence. Must reside within commuting distance of Geneseo, NY.

Physical Capabilities

Ability to sit, use a computer, and communicate by phone for extended periods throughout the workday. Capable of accurately reviewing account information, entering data, and maintaining detailed documentation. Ability to manage multiple tasks while maintaining productivity and accuracy.

Job Duties

Contact customers regarding delinquent accounts and discuss available repayment solutions. Handle inbound and outbound collections calls while maintaining professionalism, accuracy, and compliance. Perform skip tracing to locate updated contact, employment, or account information. Negotiate payment arrangements and escalate complex collection matters when appropriate. Accurately document all customer interactions, payment commitments, and account activity in company systems. Verify account information for special circumstances, including bankruptcy, disability, and other legal considerations. Ensure compliance with all applicable federal, state, and company collection regulations and policies. Support additional administrative and collections-related tasks as assigned.

Benefits vary by client and are confirmed at the time of offer. Examples may include: Medical, dental, and vision insurance Life insurance Disability insurance 401(k) Paid time off (PTO)

"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility." — Staffmark, Customer Service Representative.

Pick up the headset and your new paycheck. Apply now.

As a Customer Service Specialist you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

A Customer Service Specialist serves as a trusted resource for customers by providing knowledgeable assistance, professional communication, and dependable support. This role combines customer service expertise with organization, problem solving, and attention to detail. The Customer Service Specialist helps create positive customer experiences by responding promptly, maintaining accurate information, and working collaboratively to resolve concerns.

Successful candidates contribute directly to customer loyalty and business success. This career provides an opportunity to build meaningful relationships while delivering exceptional customer service every day.

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact. Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help. The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.