Patient Access Representative Associate

St Francis Urgent Care Shakopee Southbridge

Part time

Location Address: 8170 Old Carriage Court Suite 100 Shakopee, MN 55379-3164

Shift: Day/Evening (United States of America)

Shift Length: 8/12 combo shift

Hours Per Week: 20

Union Contract: Non-Union-NCT

Weekend Rotation: Every Other

Job Summary: Allina Health is a not-for-profit health system that cares for individuals, families and communities throughout Minnesota and western Wisconsin. If you value putting patients first, consider a career at Allina Health. Our mission is to provide exceptional care as we prevent illness, restore health and provide comfort to all who entrust us with their care. This includes you and your loved ones. We are committed to providing whole person care, investing in your well-being, and enriching your career.

Key Position Details:

Training is required Monday through Friday 8:00 AM - 4:30PM for the first 3 weeks - After training, schedule is noted below:

0.5 FTE (40-hours per 2-week pay period)

8/12-hour day/evening shifts

Every other weekend

Job Description: Responsible for greeting and welcoming patients in person. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record. Principle Responsibilities:

Greets and welcomes patient in person.

Collects demographic and insurance information.

Checks in or interviews patient to complete appropriate paperwork.

Directs patient to their appointment or procedure.

May assist in scheduling add-on appointments.

Verifies eligibility and benefits information for payers and interprets results.

Obtains signatures from patients as needed.

Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed.

Uses resources, tools and procedures to complete accounts in assigned work queues.

Assists patient in completion of request for information forms and submits to appropriate department.

May gather medical record information from all departments for collection.

May mentor new staff.

Other duties as assigned.

Required Qualifications:

Must be 16 years of age with education and/or experience needed to meet required functional competencies as listed on the job description

0 to 2 years of customer service experience

0 to 2 years of general office experience

0 to 2 years of experience using computer including Microsoft Word, Excel, and Outlook

Preferred Qualifications:

High school diploma or GED

0 to 2 years of knowledge of the components of revenue cycle and health care insurance

Physical Demands:

Light Work:

Lifting weight up to 20 lbs. occasionally, up to 10 lbs. frequently

Pay Range:

$20.32 to $27.68 per hour The pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefit Summary:

Allina Health believes the best way to provide safe and compassionate care for our patients is by nurturing the passion of those who care for them. That's why we devote extraordinary resources to help you grow and thrive not only as a professional but also as a whole person. When you join our team, you have access to a wealth of valuable employee benefits that support the total well-being mind, body, spirit and community of you and your family members.

Allina Health is all in on your well-being. Because well-being means something different to everyone, our award-winning program provides you with the resources you need to help you navigate your personal journey. This includes up to $100 in well-being dollars, dedicated well-being navigators, and many programs, activities, articles, videos, personal coaching and tools to support you on your journey.

Allina Health offers employee resources groups (ERGs) voluntary, employee-led groups that serve as a resource for members and organizations by fostering a diverse, inclusive workplace aligned with the organization's mission, values, goals, business practices, and objectives. Allina Health also engages employees in various community involvement and volunteering events.

Benefits include:

Medical/Dental

PTO/Time Away

Retirement Savings Plans

Life Insurance

Short-term/Long-term Disability

Paid Caregiver Leave

Voluntary Benefits (vision, legal, critical illness)

Tuition Reimbursement or Continuing Medical Education as applicable

Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program

Allina Health is a 501(c)(3) eligible employer