Benefit Specialist

Job Description

Job Description

Job Description:

• As a Benefit Specialist, you will support operational staff and managers in member and/or employer services related to the administration of ETF s public employee benefit programs.
• You will need to learn complex benefit program requirements for eligibility, enrollment, benefit application and distribution processes.
• You will work with highly complex and sensitive data related to member demographics and benefit accounts and be responsible for updating changes.
• You will need to provide complex information in easy-to-understand formats for various audiences.
• Immediate assignments will be focused on supporting benefits administration technology modernization projects with research and remediation of data issues during conversions.
• At times, you may be assigned daily operational tasks such as processing Health, Life, Vision, and Dental Insurance including Medicare.
• This position will also include communicating with members on the phone and by sending email and/or letters.

• Attention to detail
• Adaptability
• Ability to work with large data sets
• Ability to understand and communicate complex data and information.
• Critical and analytical thinking for effective problem-solving
• Working collaboratively with different teams.
• Customer service principles and practices
• Research, interpret and apply relevant WI Statutes, Admin Code, policies, and procedures
• Capacity to learn new tools, systems, applications, and ability guide and instruct others in using
• Sound time management and ability to manage multiple concurrent assignments
• Obtain relevant information without disclosing confidential information.
• Ability to interact positively with a variety of persons at different levels
• Excellent written, oral, and interpersonal skills

• We are looking for reliable and energetic individuals who share the passion for our mission.
• Strong candidates will be ready to learn and bring the flexibility for stepping in to help in whatever different areas of operations and our modernization journey are needed.
• Candidates should be comfortable managing competing priorities in a fast-paced environment and have strong written communication skills