Digital Banking Rep I - Leavenworth, KS

Are you ready to launch or grow your banking career with a company built on over a century of service and trust?


Armed Forces Bank is expanding and adding Digital Banking Representatives to its growing team in Leavenworth!


Founded in 1907 as Army National Bank and headquartered in Fort Leavenworth, Armed Forces Bank has proudly served active-duty military, veterans, retirees, Department of Defense civilians, and their families for more than 115 years.


This is an exciting opportunity for individuals looking to begin a long-term career in banking with a company that values development, teamwork, and exceptional client service. Training is provided, making this a great entry-level opportunity for someone with customer service experience who is eager to learn and grow within the financial industry.


As a Digital Banking Representative , you'll assist clients through interactive video banking, online banking support, secure messaging, live chat, email, and phone interactions. This role combines technology with relationship-focused service in a collaborative and fast-paced environment where employees are empowered to succeed.


Armed Forces Bank currently offers both 1st and 2nd shift opportunities, providing flexibility for a variety of schedules and lifestyles. The schedule also includes rotating every other Saturday shift as part of the team-based support structure.


Benefits:
• Health, dental, and vision insurance
• Life insurance
• 401(k) plan
• Employee and educational assistance program
• Paid leave and vacation time & holidays
• Quarterly incentive program


What You'll Do:
• Assist clients with banking transactions and account support through multiple service request or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels
• Open and maintain accounts while ensuring compliance and accuracy
• Support online banking, password resets, disputes, ACH inquiries, and other service requests • Deliver exceptional customer service across multiple digital banking platforms
• Collaborate with internal teams to support troubleshooting and operational needs


Qualifications:
• 1+ year of customer service experience in retail or a similar environment
• High school diploma or equivalent
• Banking experience preferred but not required
• Ability to communicate effectively in person, on-screen, over the phone and in writing.


Ready to join a supportive team where your growth matters and your career can thrive?

We are an Equal Employment Opportunity employer. All employment decisions, including hiring, promotion, compensation, training, and other terms of employment, are made based on qualifications, abilities, and performance, without regard to membership of a protected class and in compliance of federal, state, and/or local laws.