Guest Service Supervisor

HHM Hotels

Washington DC

Job Description

Overview

Opportunity: Guest Service Supervisor

Supervise front desk staff ensuring brand/hotel guest and sustainability standards are met.

Potential Career Path

Front Desk Manager – Assistant General Manager or Sales Manager – General Manager or Director of Sales

Essential Job Functions

Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
Supervise front office associates to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
Review trip advisor reports and respond to guest issues and concerns.
Adhere to corporate or departmental policies, procedures, and service standards in conjunction with management.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Develop work schedules according to budgets and workloads.
Monitor inventory levels and requisition or purchase supplies as needed.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
Cross-train in all areas at the front office to assist guests.
Perform other duties as requested by management.

Position Requirements

High School diploma or equivalent preferred.
2 years previous front desk experience required.
Previous supervisory responsibility preferred.

Work Environment and Context

Work schedule varies and may include working on holidays, and weekends.
Requires standing for extended periods, walking, pushing, lifting up to 25-50 pounds, bending and reaching; climb or balance; stoop, kneel, or crouch.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

Vacancy posted 7 days ago

Similar jobs that could be interesting for youBased on the Guest Service Supervisor in Washington DC vacancy

Guest Services Supervisor
$28.76 - $48.96 per hour
...Guest Service Supervisor Shift: Monday-Friday, 10:00 am-6:30 pm with rotating weekends and On-Call expectations General Summary of Position: Guest Service Supervisor at MedStar Georgetown University Hospital will oversee the daily operations of Guest Services to...
Suggested
For contractors
Work at office
Immediate start
Monday to Friday
Shift work
MedStar Health
Washington DC
3 days ago
Guest Service Supervisor
$17.66 - $20.87 per hour
...Guest Service Supervisor Our Guest Service Supervisor (GSS) is responsible for accomplishing store objectives by supervising staff and organizing and monitoring work processes directed by management. At Global Partners, business starts with people. Since 1933, we...
Suggested
Permanent employment
Local area
Flexible hours
Shift work
Night shift
Global Partners
Washington DC
2 days ago
Hotel Innkeeper
...concurrently with the first phase of training. Rooms Division - Housekeeping Supervisor Position: Housekeeping Supervisor Duration: 3.5 months Job Description: You will learn to inspect guest rooms and public spaces to ensure compliance with all standards; assist in scheduling...
Suggested
Hourly pay
Work experience placement
Local area
Beyond Grad
Washington DC
4 days ago
General Manager
...but not limited to: fee and transaction based business models, end user centered design, user engagement, cybersecurity, customer service, and specific industry expertise in payment solutions and digital government services.Simultaneously ensure 100% adherence to contractual...
Suggested
Contract work
For subcontractor
Work at office
Tyler Technologies
Arlington, VA
2 days ago
Director OF Rooms
...B. F. Saul Company Hospitality Group seeks a Director of Rooms for the Full-Service Holiday Inn Washington Dulles Airport hotel. This role oversees front desk operations, guest service standards, and staff leadership to drive revenue and quality outcomes. Responsibilities...
Suggested
B. F. Saul Company Hospitality Group
Bethesda, MD
1 day ago
Evening InnKeeper
$68k - $70k
...The Normandy Hotel in Washington, DC is seeking a dynamic Rooms Manager to lead front office operations, housekeeping, and guest services. This exempt role reports to the Hotel Manager and drives personalized service across shifts, including evenings as MOD. The ideal...
Shift work
Afternoon shift
PM Hotel Group
Washington DC
3 days ago
General Manager 4 - Food
...Hospital Center in Clinton, MD. We're looking for an experienced food service leader with a proven track record of driving excellence in both... ...You'll lead the implementation of Sodexo standards, elevate the guest experience, and inspire a high-performing team.About the jobIn...
Local area
Worldwide
Sodexo
Clinton, MD
1 day ago
General Manager
$60k - $100k
...an enthusiastic and experienced General Manager. If you're passionate about delivering high-quality products, exceptional customer service, and leading a successful team, this role is for you. You’ll be the driving force behind the restaurant’s operational success, financial...
Papa John's - Pennsylvania Ave
Washington DC
24 days ago
General Manager
...General Manager Job Description General Managers are responsible for meeting studio sales goals, membership renewals and ancillary service goals by pre-planning with strategic new customer outreach, in-club leads (first time riders) and securing member referrals. Under...
Xponential Fitness
Alexandria, VA
16 days ago
General Manager
...This full-time role offers a unique opportunity to lead a polished, guest-focused dining experience featuring an elevated seafood and coastal menu. If you are passionate about delivering exceptional service and have a proven track record in fine dining, we want to hear...
Full time
FTK Hospitlatity DC
Washington DC
8 days ago
General Manager
...General Manager CLASSIFICATION: Exempt SUPERVISOR: Coach MANAGERIALLY RESPONSIBLE FOR:... ...not limited to, maintaining the highest service standard, leadership of the restaurant... ...values Protect the brand Owns guest satisfaction and KPI scorecard Owns HR...
Hourly pay
Summer work
Work at office
Shift work
Weekend work
Afternoon shift
Little Caesars
Mount Rainier, MD
9 days ago
General Manager
$15.3 per hour
...experience. Since 1994, we have been serving fresh, made-to-order wings that keep guests coming back. Our mission is simple: serve the world flavor through great food and unforgettable service. At Wingstop, every role matters. As a General Manager, you are responsible...
Hourly pay
Full time
Temporary work
Local area
Flexible hours
Shift work
Night shift
Day shift
Wingstop - Sizzling Platter
Beltsville, MD
19 days ago
General Manager
$120k - $130k
...Chef José Andrés, known for outstanding guest experiences, innovation, and a values-driven... ...deployment in-shift to productivity and service standards. Oversee inventory... ...key hourly roles. Coach managers and supervisors through regular 1:1s, check-ins, and performance...
Hourly pay
Casual work
Local area
Worldwide
Flexible hours
Shift work
Night shift
Jose Andres Group
Washington DC
27 days ago
General Manager
...front and back of house. High proficiency in all positions is expected. DUTIES AND RESPONSIBILITIES Service ? Providing excellent customer service during guests dining experience, from entry to the restaurant through departure and everything in between. ?...
Temporary work
Casual work
Local area
Shift work
Taco Bamba Taqueria
Arlington, VA
16 days ago
General Manager
...small‑batch flavors, high‑quality ingredients, and unforgettable guest experiences. We’re growing fast — and we’re looking for a... ...Deliver exceptional guest experiences with a warm, positive, “+1” service mindset. Manage daily operations: scheduling, labor, inventory...
Casual work
Local area
Shift work
Weekend work
The Salty Donut
Washington DC
23 days ago
General Manager
$100k - $110k
...exciting opportunity for a leader who enjoys coaching teams, maintaining compliance, driving occupancy, and providing exceptional service to residents. Responsibilities include: Overseeing all daily operations of the community Leading, developing, and supporting...
Full time
Temporary work
Work at office
Immediate start
Pratum Companies
Washington DC
7 days ago
General Manager - Washington D.C.
...end-to-end — from opening procedures to class execution to closing — ensuring every client touchpoint reflects JETSET's standards of service. Build, document, and continuously improve policies, processes, and workflows that scale as the studio and network grows...
Local area
JETSET Pilates
Washington DC
18 days ago
General Manager
...revenue growth and cost-control measures while maintaining top-tier guest satisfaction metrics. Your Growth Path Area General... ...level of guest satisfaction by overseeing the implementation of service standards, personalized experiences, and swift resolution of any...
HHM Hotels
Washington DC
17 days ago
General Manager
...performance. You will be responsible for maintaining our brand standards, guest satisfaction, and a dynamic, high-energy environment while also... ...guest experience Uphold THE ONE GROUP’s world-class service and hospitality standards Oversee all restaurant functions, including...
Hourly pay
Local area
STK Washington DC
Washington DC
5 days ago
General Manager
$55k - $68k
...up to a family reunion — familiar, warm, and full of life. Our guests are family. We call them Cousins, and that is not a marketing term... ...• Train crew members on how to earn more through exceptional service, upselling, and tip-generating behaviors — and hold the...
Full time
Casual work
Shift work
Afternoon shift
POTOMAC HOSPITALITY GROUP INC
Bowie, MD
3 days ago
General Manager
$90k - $110k
...TRIPS • WSET / SOMMELIER CERTIFICATION • FREE ACCESS TO MENTAL SERVICES Where great food, wine, and company come together to create... ...Manager who is singularly focused on providing exceptional Guest experiences. Sixty Vines is a differentiated brand expanding nationally...
Flexible hours
Shift work
SIXTY VINES MONTGOMERY CNTY LLC
Washington DC
11 days ago
General Manager - The Gathering Spot DC
...negotiation skills Excellent attention to detail, organizational and time management skills A knack for problem-solving Customer-service oriented Education & Experience: BS/BA in Business Administration, Hospitality Management or related field is required, MBA...
Local area
The Gathering Spot
Washington DC
7 days ago
General Manager
...Front of House employees in coordination with Front of House supervisors and Back of House employees in coordination with the Executive... ...Oversees operations to ensure quality and consistency in customer service, menu design, and bar program. Oversees the cleanliness and...
For contractors
Seasonal work
Work at office
Three Notch'd Brewing Company, LLC
Arlington, VA
19 days ago
General Manager
...’re sharing a passion for bold, craveable meals and exceptional guest experiences with eaters across the country. CAVA team members... ...Free CAVA food • Paid sick leave, parental leave, and community service leave • The opportunity to be on the ground floor of a rapidly...
Casual work
Shift work
CAVA - Maryland / Washington DC
Washington DC
29 days ago
General Manager
...paced environment where you can lead a team, deliver exceptional guest experiences, and make a meaningful impact every day? If you're... ...strategies to improve results. Foster a culture of outstanding guest service and promptly resolve guest concerns. Maintain exceptional...
Daily paid
Local area
Flexible hours
Afternoon shift
Largo Courtyard by Marriott Medical Center
Upper Marlboro, MD
6 days ago
General Manager
...candidate is passionate about food, beverages, and excellent customer service. you lead with care and are always ready to lend a helping hand... .... Reporting to the Regional Director, the GM will balance guest experience, team development, and profitability while embodying...
Work at office
Flexible hours
Shift work
maman | dupont circle
Washington DC
3 days ago
General Manager
...General Manager with strong leadership skills. The General Manager plans, organizes, and directs the daily activities to oversee food service operations. This operation involves a full-service cafeteria, two satellite café’s, Catering and hot food delivery services. This...
Hourly pay
Local area
Flexible hours
Afternoon shift
Southern Foodservice Management Inc
Washington DC
16 days ago
General Manager
$65k - $90k
...Operations JOB SUMMARY: The General Manager serves as a Customer Service Ambassador by ensuring the food and service always exceeds our... ...manner as per the steps of service Managing the entire guest experience from start to finish Responsible for full daily communication...
Full time
Local area
Immediate start
All shifts
Flexible hours
Night shift
Jinya Ramen
Washington DC
16 days ago
General Manager
...and teams of 10+ employees. ~ Demonstrated exceptional customer service in a hospitality focused environment such as hotel or event... ...highest of standards across operations to include staff appearance, guest engagement and aesthetics of the parking operation. Conduct...
Contract work
Work at office
Local area
Afternoon shift
Jamestown Management Corporation
Arlington, VA
10 days ago
General Manager
Job Description Job Description Description: About Bouldering Project Bouldering Project is more than a climbing gym—we’re a community. We’re driven by a shared belief: that climbing, movement, and connection should be accessible to everyone. From first-timers ...
Local area
Washington D.C. Bouldering Project, LLC
Washington DC
4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Guest Service Supervisor. Be the first to apply!