Technical Services Specialist

Position Summary The Technical Service Specialist will provide hands‑on and remote technical support for equipment used within swine and poultry production facilities. This position combines technical troubleshooting, field service, customer support, and training. You will work closely with dealers and technicians to ensure equipment is installed correctly, maintained effectively, and operated as intended. The role is ideal for someone with a strong technical foundation who enjoys troubleshooting equipment, working directly with customers, and teaching others. Key Responsibilities Provide technical support for equipment and technology used within swine and poultry production environments, including automated feeding and ventilation systems. Diagnose electrical, mechanical, and equipment‑related issues remotely through phone, email, and other communication platforms. Travel to customer and dealer locations to assist with equipment installation, troubleshooting, maintenance, and operation. Read and interpret electrical circuits, wiring diagrams, schematics, and technical drawings when diagnosing system issues. Document technical cases and service activity within a CRM/case management platform. Partner with internal Engineering, Manufacturing, Quality, and Warranty teams to resolve complex field issues. Develop a strong working knowledge across the company's broader equipment and technology portfolio. Conduct both classroom and hands‑on technical training for internal employees, distribution partners, and service technicians. Develop training materials covering equipment installation, troubleshooting, servicing, and operation. Help strengthen the technical capabilities of the company's dealer and service network. Qualifications Bachelor's degree in a technical, engineering, agricultural, or related discipline. Experience within poultry, swine, livestock, agricultural equipment, or a similar industrial environment is preferred. Working knowledge of electrical circuits, wiring diagrams, and technical schematics. Strong mechanical and technical troubleshooting abilities. Excellent verbal and written communication skills. Ability to explain technical concepts clearly to customers and technicians with varying experience levels. Experience training, mentoring, or providing technical instruction to others is highly valued. Strong problem‑solving, facilitation, conflict‑resolution, and customer‑service skills. Ability to meet company requirements for operating a company vehicle. Willingness and ability to travel approximately 25–50%. Medical, dental, and vision coverage 401(k) with company match Paid holidays and paid time off Health savings and flexible spending accounts #J-18808-Ljbffr