RETAIL COMPUTER TECHNICIAN

Job DescriptionJob DescriptionMICRO CENTER is the nation’s leading computer and electronic device big box retailer! Our technology superstore has an industry-leading 40,000+ selection of premier computer products and the most knowledgeable staff in the business. Passion, Energy & Commitment describe life at Micro Center. We are passionate about customer service and developing long-term customer relationships. We are looking for those that are committed to these same values.We are currently seeking self-motivated, results-driven RETAIL COMPUTER TECHNICIANS. It is Micro Center’s core promise to take care of our associates and customers which has led to our success over the last 40+ years!You’ll be spending up to half your time at the Service Counter, where you will be easing customer concerns by walking them through their comprehensive service options that will result in repeat customers for life, all while having the opportunity to earn uncapped commissions. The rest of your time will be spent in the shop diagnosing and repairing various computer devices and providing constant communication to your customers regarding their repair status.Click here to view our job videoMAJOR RESPONSIBILITIESProvide in-person consultations and troubleshooting to customers at the service counter on a variety of computers, computer-related equipment and other retail products sold in the storeRecommend various service solutions including, but not limited to, data backups, anti-virus, extended warranties, and support subscriptionsIdentify, diagnose, and document hardware failure(s) or software problems on a variety of electronic devices including, but not limited to, desktops, laptops, mobile phones, TVs, and monitorsAssemble custom computers sold by our expert build-your-own (BYO) sales teamUnderstand and utilize technical manuals and support resources while maintaining appropriate technical certifications and vendor certifications, while keeping up to date on retail products and current technologiesMaintain a cash till, handle customer transactions, and maintain the department by ensuring a clean work area is maintained and inventory is accurately trackedProvide timely, complete, and accurate information directly to customers via face-to-face, telephone, text, and email communication regarding their service event on a constant basis$18/hr during trainingAfter training the pay is based on productivity with the average ranging between $18 to $34 per hour.EDUCATION & EXPERIENCE:High School diploma or equivalent with one-year related computer service repair or technical customer service experience strongly preferredCompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to be certified within 90 days of hire. *Apple certifications highly desirableExcellent communication & interpersonal skills combined with ability to multi-task and adjust prioritiesPhysical requirements: lift up to 50 lbs., stand for prolonged periods of timeShifts include hours after and after the store is open to the public and may also include mornings, nights, weekends and holidaysMICRO CENTER OFFERS EXCEPTIONAL BENEFITS:Medical, Dental and Vision Benefits Coverage for Regular Full-Time AssociatesFlexible Schedules & Excellent PayEmployee Discount that includes a Friends & Family Discount ProgramTuition Reimbursement & Education DiscountsPaid Time Off for Regular Associates401K Plan with company matchEsteemed Vendor & Company Job TrainingCareer Advancement OpportunitiesOUR GROWTH OPPORTUNITIES:At Micro Center, we empower our employees to set their sights high and blaze their own trails. This is a place where your future success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated individuals who work hard to advance their careers. Join our team and see how hard work, loyalty, competitive spirit and unwavering commitment to the customer can take you and your career to new places.Micro Center is an Equal Opportunity Employer.