Contact Center Engineer
Veriipro
Responsibilities Provide L1 and L2 support for contact center platforms and related applications Troubleshoot, analyze, and resolve technical issues to ensure service continuity Monitor system performance and handle incident resolution within defined SLAs Support configuration, maintenance, and upgrades of contact center systems Collaborate with internal teams to ensure platform stability and issue resolution Document incidents, solutions, and operational procedures Participate in ongoing service improvement initiatives and problem management activities Ensure compliance with security and regulatory requirements in a financial services environment Qualifications Hands-on experience supporting Five9 contact center platform (mandatory) Experience in banking or fintech / regulated industry environment Strong understanding of contact center operations and support processes Experience handling L1 and L2 technical support responsibilities Strong troubleshooting and incident management skills Preferred Skills Experience with Zendesk Experience with Oracle Cloud Fusion (strongly preferred along with Five9) Exposure to CRM and customer engagement platforms #J-18808-Ljbffr
Vacancy posted 3 days ago
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