IT Service Desk Lead
Adaptive Biotechnologies
Adaptive Biotechnologies in Seattle seeks a Supervisor, Systems Support to lead IT end-user support and ensure high-quality service delivery. You will guide the Systems Support team, manage incidents, and maintain customer satisfaction across the organization. The role requires 7+ years of IT support experience with leadership, strong communication, and familiarity with ITIL, ServiceNow, and modern endpoint management (Intune, Jamf) in a corporate environment. #J-18808-Ljbffr
- Brooks is seeking an IT Service Desk Manager to lead a global team delivering end-user support. You will oversee incidents and requests, manage staffing (including an outsourced Tier 1 partner), and drive improvements through data, automation, and AI-driven solutions. You...Suggested
- Brooks Running in Seattle seeks a Manager, IT Service Desk to provide vision and leadership for global end-user support. You will manage 8-10 analysts (in-person and remote) and an outsourced Tier 1 desk, drive first-call resolution, and oversee SLAs, onboarding/offboarding...SuggestedRemote work
$184.9k - $250.2k
...across borders, time zones, and organizations. We built Amazon Web Services End User Computing (EUC) services to give companies the agility... ...scaling) of new and existing systems experience- 8+ years of leading the definition and development of multi tier web services...SuggestedWork experience placementWorldwideFlexible hours$110.57k - $165.86k
...towards something. Let’s run there. Your Job As the Manager, IT Service Desk at Brooks, you are responsible for providing vision and leadership... ...global end user technology support services. You will lead the team to deliver exceptional customer service to Brooks employees...SuggestedFor contractorsLocal areaRemote workShift work$91k - $321.5k
...Senior Manager, R&I Managed Services Deals Desk The Opportunity: As a Senior Manager in the R&I Managed Services Deals Desk, you will play... ...hindering team effectiveness. Responsibilities: Leading the development and implementation of enterprise risk management...SuggestedH1b$184.9k - $250.2k
...that are integral to how Amazon's Customer Service Associates worldwide interact with... ...Inclusive Team CultureIn Amazon Security, it’s in our nature to learn and be curious.... ...years of engineering experience- 8+ years of leading the definition and development of multi tier...WorldwideFlexible hours$82.7k - $139.1k
...process improvements. This individual will be responsible for leading inventory management strategies to maximize customer experience... ...tight deadlines, changing priorities, and ambiguity.Amazon Web Services (AWS) provides a highly reliable, scalable, and low-cost cloud...Contract workFlexible hours$92.5k - $119.5k
...technical guidance and troubleshooting to enable customer satisfaction and company growth.Work in tandem with LiveRamp’s Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions,...Full timeWork from homeFlexible hoursNight shiftWeekend work$25.48 - $41.68 per hour
...good news is we’ve only just begun.Amazon's IT Logistics and Imaging Team (ITS-LIT)... ...BYOD provisioning, IT maintenance, and help desk support. You'll also contribute to ongoing... ...You’ll collaborate with people across IT Services to help us deliver the highest standards for...Hourly payImmediate startFlexible hoursShift work$136.6k - $184.8k
Application deadline: Aug 5, 2026AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure... .... The ICT Colo Engineering Team is a new fast-growing and leading-edge engineering team that is rethinking the design for the...For contractorsWork experience placementLocal areaFlexible hours$25.48 - $41.68 per hour
...for Amazon's corporate employees’, providing seamless end-to-end services and frictionless on-site technical support ensuring productivity... ...dedicated, dependable and customer focused, owning the overall IT experience. They guarantee our employees have the tools and resources...Hourly payTemporary workFor contractorsSeasonal workWorldwideFlexible hours$91.1k - $136.7k
...improve how workplace technology services are delivered.You'll work... ...resolution for the Global Service Desk, shaping global processes and procedures... ...workplace technology standards.Lead long-term improvements by... ...management tools or enterprise IT management platforms.Working...Work at officeLocal areaRemote work$95.6k - $160k
...seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration... ..., and access controls within defined procedures •Partner with IT Application Development Engineers and System Development...WorldwideFlexible hours$220.1k - $297.7k
Amazon's Access Management Services (AMS) organization builds and operates the authorization... ...experienced Senior Software Development Manager to lead the organization that builds, owns, and... ...Team Culture In Amazon Security, it’s in our nature to learn and be curious. Ongoing...Local areaFlexible hoursShift work$184.9k - $250.2k
About the TeamAmazon's Devices & Services Trust CX Innovations team is building the future of responsible AI for consumer devices. We deliver... ...are seeking an exceptional Software Development Manager to lead multiple engineering teams building the foundational systems and...Flexible hours$184.9k - $250.2k
...Intelligence (DI)team is a new function within Amazon Customer Service (CS). We own the end-to-end process of defining, building, implementing... ...Development Manager role within the CS DI organization, leading software development for Realtime Context Intelligence - a...Full timeImmediate startFlexible hours- ...global PoP and data center footprint.Partner with Capacity Engineering planning to translate forecasted demand into sourcing plans, lead times, and delivery commitments.Initiate, negotiate, and manage contracts and MSAs with OEMs, ODMs, and global suppliers, including...Full timeContract workLocal areaWorldwide
$184k
...public company. This fuels us to continue our growth and launch new services at the speed we have been since our inception. We are all... ...layer, aligning it with overall business and AI Services goals.Lead, mentor, and grow a high-performing engineering and operations team...Temporary workFlexible hours$250k - $338.2k
...are seeking a seasoned executive leader to join our Network Solutions team within Amazon Customer Service, as Director, Data Science. In this role you will build and lead a data, analytics, and measurement science function that orchestrates Amazon's Customer Service full...Flexible hoursShift work- General Dynamics Information Technology in the Washington, DC area seeks a full-time On-Site Service Desk Manager to lead classified IT support across multiple locations. You will oversee operations, staff, and service delivery in a ServiceNow-driven environment and ensure...Full time
- Brooks is seeking a Manager, IT Service Desk to provide vision and leadership for a global end-user technology support function. You will oversee incidents and requests, manage staffing (including an outsourced Tier 1 desk), and ensure first contact resolution while maintaining...
- BDA is seeking a Global IT Support Manager to lead worldwide support operations across 30+ locations. This role drives a scalable digital workplace and AI-enabled, zero-touch support to keep employees productive anywhere. The position requires executive communication,...Worldwide
- ...product improvements. Responsibilities: Install and support integrations of security software tools with other platform services and products Support patching, upgrades, and testing of security related software Partner closely with Global Architecture,...
$79.5k - $139.1k
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the... ...comfortable diving deep into data, have strong writing skills, lead executive-level reviews, and communicate clearly and effectively...Contract workFlexible hours- ...sales teams on technical sales activities, supporting Professional Services with onsite field activities and our engineering teams to solve... ...Extensive knowledge and experience in the enterprise IT infrastructure, networking and storage space is required, along...Work experience placementShift workWeekend work
$147.9k - $200.1k
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re... ...horizons - Engage with global supply chain counterparts to drive leading supply chain practices and initiatives- Partner with...Contract workTemporary workFlexible hours- ...Support Engineer is a customer-focused problem solver responsible for delivering timely, effective technical solutions and outstanding service. Reporting to the Manager of Technical Support, you will take full ownership of customer issues from initial triage through...Monday to FridayWeekend work
- ...expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need...Casual workWork at office2 days per week3 days per week
$95.6k - $160k
...without reliable connectivity. Key job responsibilities • Lead the resolution of complex customer cases involving routing anomalies... ...and customer edge networks, identifying misconfigurations and service-impacting faults. • Proactively identify support gaps and...Permanent employmentWorldwideFlexible hoursNight shiftRotating shiftWeekday work$80.9k - $122.3k
...heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the... ...Administrator (ADMIN201) or similar. Familiarity with Sales Cloud, Service Cloud, Data Cloud, or Agentforce technologies. Experience...
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