Business Analyst, Accounts Receivable Governance and Compliance

DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at Location: USA - Iselin, Wood Ave Division: Air & Sea Job Posting Title: Business Analyst, Accounts Receivable Governance and Compliance Time Type: Full Time DSV Air & Sea, Inc., a global leader in transport and logistics, is seeking a results-oriented Invoicing Governance and Compliance Specialist to join the Accounts Receivable team at our US Headquarters in Iselin, NJ (MetroPark area). This vital, position is responsible for ensuring end‑to‑end billing accuracy, compliance with standard operating procedures (SOPs), and timely resolution of customer billing disputes across multiple countries and business units The position plays a critical role in protecting revenue, improving customer experience, and strengthening global billing controls Invoice Compliance & Governance * Ensure adherence to approved billing SOPs and policies * Maintain billing and dispute‑management standards across regions and customer segments * Monitor billing accuracy metrics and identify root causes of non‑compliant or delayed invoicing * Partner with regional teams to ensure local regulatory and contractual requirements are reflected in billing processes Customer Dispute Oversight Work cross‑functionally with Commercial, Customer Service, Billing, and Finance teams to ensure disputes are resolved timely and consistently * Track dispute aging, trends, and root causes, and drive corrective actions to prevent recurrence * Ensure dispute handling aligns with customer contracts, pricing agreements, and credit policies Unbilled Revenue & Reserve Management * Track, analyze, and report unbilled revenue reserves related to billing issues, disputes, or process gaps * Identify systemic issues contributing to unbilled balances and lead remediation efforts * Support month‑end, quarter‑end, and audit activities related to unbilled revenue and billing compliance Cross‑Functional & Global Collaboration * Support change management efforts for new billing models, systems, or customer requirements * Provide guidance and training on invoice compliance and dispute best practices * Serve as escalation point for complex billing or compliance issues Minimum Qualifications Experience: 5+ years of experience in either: * Accounts Receivable / Collections, including dispute management and customer issue resolution OR * Logistics, transportation, or supply‑chain billing, with direct experience handling freight, accessorial, or service‑related billing disputes Education: Bachelors or Associates degree, or equivalent post-high school education/training. Technical Proficiency: Demonstrated ability to use Microsoft applications, specifically advanced Excel skills. SAP experience is a strong asset. Professional Skills: Strong oral and written communication skills. Ability to handle multiple projects and prioritize tasks effectively. Required to interact professionally with customers and internal departments at all times. Ability to work both independently and collaboratively as part of a team. Advanced problem‑solving and negotiation skills High level of attention to detail and accuracy For this position, the expected base pay range is $70,000.00 - $90,000.00 . Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy. Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws. DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at View email address on click.appcast.io. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time. DSV - Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be. Start here. 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