Technical Architect

Manager, Product Management

The Manager, Product Management positions, plans, develops, and manages the organizations customer facing information software, applications, systems and networks. Ensures UPS’s business needs are met through continual upgrades and development of new technical solutions. Identifies and resolves moderately complex business problems. Guides, influences, and persuades others internally and externally. Collaborates with cross business, cross product teams, architects, and delivery teams to ensure effective communication in supporting the achievement of organizational objectives and key results.

Job Duties include:

• Analyzes business systems, processes, and related data to determine how solutions can be engineered to provide new or improved business capabilities and/or processes.
• Acts as a member of a product team responsible for the translation of business terms and processes into technical requirements, specifications, and/or acceptance criteria.
• Function as a proxy product owner and subject matter expert for their various business domains. Core competencies included requirements engineering, requirements elicitation, processes modeling, and workshop facilitation.
• Prepares communications and makes presentations on system enhancements and/or alternatives.

Strategy Development and Implementation:

• Uses financial and market analyses to recommend a strategic position/business strategy; presents rationale to leadership.
• Advises management on strategic issues and proposes recommendations to management, senior leaders, the Board of Director, etc.
• Displays a deep understanding of the company’s environment and goals and provides recommendations that include ROI analyses to facilitate strategic decision making.

Stakeholder Engagement:

• Identifies and manages key business partner relationships, listens to and understands their needs and expectations, maintains open two way communication and delivers value to business partner.
• Maintains, facilitates, and improves upon those relationships and demonstrates accountability for results.
• Develops trust and influence among key business partners. Is available and consistently communicates with business partners to reach desired goals in a timely manner, showing flexibility when needed.

Technical Communication/Presentation:

• Creatively develops tools, visual aids and other original content to support the understanding/education of complex and technical information (e.g., legal, operational risk, and regulatory data).
• Guides others on the best practices and approaches for creating clear, concise and organized communication materials to convey technical concepts in a user friendly way.
• Challenges others to bring fresh and creative perspective to differentiating technical communications and ensuring comprehension and ease of use for various audiences.

Building a Business Case:

• Identifies strategic or high impact business issues/opportunities and articulates the rationale for initiating a project or change.
• Collaborates with and coaches colleagues in other departments to develop and assess the viability of potential strategies to address business issues/opportunities.
• Develops recommendations and presents the business case for change, including viability of solution, implementation considerations, and an implementation roadmap.

Project Management:

• Prioritizes multiple project plans, making final decisions about priorities, timing and resources.
• Keeps abreast of the progress of multiple projects within a program or across the department; coaches project managers to adjust priorities or timelines as needed.
• Monitors resource usage across projects or programs, identifying areas or synergy or redundancy and looking for ways to optimize efficiency.