Clinic Nurse RN/LPN

Phone Nurse/Clinic Float

Qualifications

Education

Graduate of an approved school of nursing

Experience/Skills

Two years' experience in physician's office or related experience (preferred but not required).

Experience in Urology preferred but not required

Background in medical-surgical nursing and immunizations preferred

Knowledge of clinical function

Ability to work in conjunction with other clinic personnel

Knowledge of community health resources for alternate health services

Knowledge of community health nursing principles and practices

Ability to communicate effectively both verbally and in written reports

Required Licenses/Certifications

LPN or RN Licensure in the State of Indiana

CPR

Working Conditions

Clean, well-lit working environment

Routine Responsibilities

Essential Functions- Phone Nurse

Conducting patient assessments over the phone by asking detailed questions about symptoms & medical history

Utilizing critical thinking skills to determine the appropriate level of care needed

Strong clinical knowledge and understanding of common medical conditions

Provide medical advice based on the assessment

Directing patients to the right healthcare provider or service

Maintaining accurate documentation of each call

Demonstrate excellent communication skills and empathy towards patients

Updates the patient's medical and social history, as appropriate

Maintains current knowledge of medications

Accurately documenting all patient interactions including symptoms, advice given, and follow up plans in the electronic medical record

Schedules patients for further testing as directed by the Provider

Secures appointment date and time from specialty referral as directed by the Provider

Sends in prescription refills as directed by the Practitioner

Performs other duties as assigned

Professional demeanor and ability to handle stressful situations calmly

Essential Functions-Clinic Float

Escorts patients to exam rooms and assesses patients per clinic protocols

Obtains and thoroughly documents vital signs, chief complaint, updates medication lists, and verifies allergies

Updates the patient's medical and social history, as appropriate

Prepares patient for examination and assists as necessary

Ensure that ordered tests results are in the patient record and available for Practitioner review at time of patient examination

Assures adequate patient records are maintained and transferred as requested

Obtains consent for procedures as directed

Collects lab specimens and prepares specimens for transport according to policy

Assists provider in procedures including but not limited to dressing changes, pelvic exams, laceration repairs, injections, and aspirations

Utilizes appropriate aseptic technique

Cleans instruments and prepares them for sterilization according to policy

Maintains current knowledge of medications and their correct administration based on age of the patient and current clinical condition

Follows the five rights of medication administration to reduce the potential for error

Documents in the patient record all medication administered and tests performed in a timely and accurate manner and charges appropriately

Formulates a teaching plan based on identified learning needs and involves patient and family in education

Knowledgeable in growth and development principles and provides age-appropriate care

Schedules patient for further testing as directed by the Practitioner

Keeps track of follow-up labs, wellness checks for future patient reminders

Maintains knowledge of rules and regulations governing the clinic

Sends in prescription refills as directed by the Practitioner

Responds to emergency situations appropriately and immediately

Call 911 as necessary

Performs other duties as assigned

Works in all clinics assigned and needs arise

Clinic Responsibilities-Phone Nurse

Records all phone conversations and information given to the patient in the medical record to provide for clear communication among all clinic staff.

Provide medical advice based on established protocols

Communicating patient concerns and relevant information to the appropriate healthcare provider for further evaluation or treatment

Processing prescription refills as directed by the provider

Contact patients to discuss the results of laboratory test or imaging studies

Identifying situations that require immediate medical attention and directing patients to the appropriate emergency care facility

Participate in professional development and assume responsibility for keeping knowledge of skills current

During downtime utilize time wisely by assisting with clinic buckets in the EMR

Clinic Responsibilities- Float Nurse

Ensures that exam rooms and patient accessible areas are safe and that likelihood of patient injury is reduced

Assures that examination rooms are always full and that patients are seen in an orderly and fair manner

Ensure that acutely ill or injured patients are triaged and seen first

Explains delays and waiting times to patients and families

Records all phone conversations and information given to the patient in the medical record to provide clear communication among all clinic staff

Maintains knowledge of lab collection policy and procedures

Performs quality controls for tests and documents results as per policy

Monitors and records oxygen tanks monthly

Checks AED monthly. Records activity

Performs API QC during the year on all tests resulted at site

Checks for outdates on supplies and medications on an ongoing basis

Inventories medications upon receiving and disposing. Inventories, orders and manages the VFC medications

Documents accordingly

Participates in professional development and assumes responsibility for keeping knowledge of skills current

Office Responsibilities

Answers telephone calls in a professional manner and refers patient problems to Practitioner

Interact professionally with patients and families. Exhibits ability to prioritize and organize work

Follows through on assigned tasks

Participates in departmental performance improvement activities by collecting, analyzing, and reporting data

Knowledgeable of and compliant with clinic policies and procedures

Exhibits cooperation and positive attitude and maintains a good working relationship with all clinic staff

Completes incident reports and forwards to Practitioner when appropriate

Completes routine equipment checks and stock supplies

Orders supplies as needed

Monitors, orders, and stocks exam rooms with supplies as needed

Sullivan County Community Hospital