Tow Truck Dispatcher

Job Description

Job Description

Job Title: Tow Truck Dispatcher

Starting Pay: $16-$20/hourly 

Company: Quantum Towing and Recovery LLC

Location: Kyle, TX

Job: Full Time

Employment Type: W2 Employee

About Us : Quantum Towing and Recovery is a leading provider of towing and roadside assistance services in Kyle, TX. We pride ourselves on our commitment to customer satisfaction and maintaining a reliable fleet of vehicles to serve our community's needs. As we continue to grow, we are seeking a dedicated Tow Truck Dispatcher to effectively communicate to drivers, customers and other tow yard personnel on all towing operations performed by our company.

Job Summary:

As a Dispatcher at Quantum Towing and Recovery, you'll play a crucial role in coordinating the movement of our tow truck drivers to efficiently respond to customer needs and execute assigned tasks. This dynamic position involves handling customer inquiries, entering service requests into our dispatching software, dispatching drivers, facilitating communication with customers, processing payments, releasing impounded property and vehicles, and maintaining accurate records.

General Accountabilities:

·         Answering phones and effectively communicating with customers to address their inquiries and service requests.

·         Entering all service calls and relevant information into our dispatching software system.

·         Dispatching tow truck drivers to specific work locations based on customer needs and predetermined job roles.

·         Communicating with customers and insurance companies regarding release documents, payments, and other related matters.

·         Receiving and processing credit card information as necessary for payments.

·         Releasing impounded property and vehicles in accordance with company procedures.

·         Maintaining accurate records of all dispatch activities as required.

Job Qualifications:

·         Experience: A minimum of a few months to one year of relevant experience in a similar role is preferred.

·         Subject to background check

Skills:

·         Excellent verbal and written communication skills.

·         Strong ability in active listening to understand customer needs and concerns.

·         Effective coordination skills to manage multiple tasks and dispatch drivers efficiently.

·         Proficiency in monitoring ongoing activities and adjusting plans as needed.

·         Active learning mindset to quickly grasp new processes and technologies.

·         Solid record-keeping abilities to maintain accurate documentation.

·         Strong problem-solving skills to address challenges effectively.

·         Effective time management skills to prioritize tasks and meet deadlines.

We look forward to reviewing your application and potentially welcoming you to our Quantum Towing and Recovery team!

Note: Only qualified candidates will be contacted for an interview: Quantum Towing and Recovery is an equal opportunity employer.