Operations Associate - Clinical

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We’re building an AI‑driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we’ve grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. About The Role $100,000 - $130,000 Full‑time / Onsite (5 days/week) We’re looking for independently driven and detail‑oriented individuals to join our team in Clinical Operations. In this role, you’ll be at the heart of our clinical workflows, ensuring seamless care coordination, optimizing processes, and driving data‑backed improvements. You’ll work closely with our Clinical, Product, Care, and Data teams to enhance provider support and improve patient outcomes. What You’ll Do Optimize clinical workflows by identifying inefficiencies, implementing solutions, and continuously improving care coordination. Analyze performance data using SQL and other tools to track provider KPIs, surface key insights, and drive data‑informed decisions. Collaborate cross‑functionally with Clinical, Product, Care, and Data teams to develop strategies that enhance patient and provider experiences. Act as a key liaison for providers, ensuring their concerns are addressed, feedback is gathered, and workflows are streamlined. Support innovation in care delivery, researching best practices and industry trends to help shape Mochi’s clinical roadmap. Manage and update provider content, including communication, training resources, and workflows. Foster a team‑first mindset: humility, collaboration, and partnership are key. Who You Are 0 – 2 years of experience Bachelor's Degree in STEM or related field Comfortable working full‑time, in‑office in our downtown San Francisco office. Exceptional written and verbal communication skills—know how, when, and what to communicate with confidence and clarity. Experience working across teams and building relationships with both internal and external stakeholders. Analytical and detail‑oriented, with a proactive approach to solving problems. A strong communicator who thrives in a fast‑paced, collaborative environment. Life at Mochi ALL MEALS CATERED – five days a week, breakfast, lunch and dinner professionally catered. On‑site Barista with unlimited espresso and matcha. Transport’s on us – Transportation benefits to make commuting painless. Profitable & Explosive Growth – Our growth is like trying to drink from a firehose while riding a rocket, as we commit to decisions that ensure long‑term success, stability, and the well‑being of our team and customers—all without the constraints of VC funding. High‑Impact Work – Be part of shaping the future of digital healthcare during an exciting period of growth and innovation. World‑Class Team – Join a team of ex‑Tesla, Citadel, SpaceX, Harvard, Princeton, Yale, Dartmouth, IIT across engineering, product, clinical, operations, and beyond—each bringing excellence and empathy to the table. ✨ All the standard bits –401(k) match, unlimited PTO, fully covered life insurance, super primo medical dental and vision for our injury‑prone team. Competitive Compensation – We offer a top‑of‑market salary and a generous equity package—because you deserve to share in the upside you help create. Prime Location – Our vibrant downtown San Francisco HQ is just steps from public transit, great coffee shops, and everything the city has to offer. The base salary for this full‑time position ranges from $100,000 to $130,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job‑related skills, experience, relevant education or training, and location. Workplace Policy Mochi Health is an in‑person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face‑to‑face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. Equal Opportunity Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. Candidate Privacy Notice Please review Mochi Health's Candidate Privacy Notice here. Accommodations Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at View email address on click.appcast.io . #J-18808-Ljbffr Mochi Health