Deputy Assistant Director of Operations

## Deputy Assistant Director of OperationsApplyremote type: Hybridlocations: State of NCtime type: Full timeposted on: Posted Todaytime left to apply: End Date: June 11, 2026 (14 days left to apply)job requisition id: JR-116711**Agency**Dept of Health and Human Services**Division**Deaf and Hard of Hearing**Job Classification Title**Program Manager II (NS)**Position Number**65043166**Grade**NC21**About Us**The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.**Description of Work**DSDHH is hiring! We are seeking a data-driven, dynamic, forward-thinking operations leader to join our team as Deputy Assistant Director of Operations! As the Deputy Assistant Director of Operations, you will serve as a strategic and operational leader for the Division of Services for the Deaf and Hard of Hearing (DSDHH). You will provide high‐level oversight across division operations, ensuring that DSDHH functions efficiently, responsibly, and in alignment with our mission to serve Deaf, Hard of Hearing, and DeafBlind communities statewide. In this role, you will directly oversee the division’s key operational areas, including budgeting, human resources, IT, event coordination, staff development, and emergency preparedness for both headquarters and regional offices. Staff members in these departments will rely on your leadership for guidance, collaboration, and informed decision-making. Beyond daily operations, your strategic insight will shape the overall effectiveness of the division. You will monitor and continuously improve the quality and impact of planning, events, workplace safety, emergency preparedness, and data collection. You will establish performance metrics and key indicators that align operations with organizational goals and outcomes—helping elevate both internal performance and the services we provide to the communities who depend on us. Compliance and accountability will also be core elements of your leadership. You will assist with managing the division’s budget with integrity, uphold organizational standards, and ensure safe, productive work environments. You will develop, evaluate, and refine policies and procedures, conducting internal reviews to identify what is working and what needs to change. Your findings and recommendations will guide leadership decisions and may lead to the addition or revision of critical division policies. You will play a pivotal role in strengthening DSDHH’s impact across North Carolina. Thanks to your powerful voice, leadership, and guidance, Deaf, Hard of Hearing, and DeafBlind consumers will have an amazing team of highly-trained professionals ready to serve!**Knowledge Skills and Abilities/Management Preferences**Salary Range: $70,627.00 - $137,724.00*Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.**The Knowledge Skills and Abilities/ Management Preferences are not required. Applicants who possess the following skills are preferred.** Experience with Salesforce* Knowledge of operations, compliance, and policy development.* Proficient in strategic leadership and data‐driven decision‐making**This position will close at 11:59 p.m. the night before the end date.**This Role Is Eligible To Be Hybrid**The Division of Services for the Deaf and Hard of Hearing** works to ensure that all Deaf, Hard of Hearing, or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives, especially their health and well-being.**Compensation & Benefits:** The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.Visit website for State Benefits**Supplemental and Contact Information**The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. Application Process **Be sure to complete the application in its entirety.** *Resumes will not be accepted in lieu of completing this application.** Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.* If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.* Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.* Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.* Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.* For a list of organizations that perform this specialized service, please visit the NACES membership website at Credit VerificationDegrees must be received from appropriately accredited institutions. *Transcripts, degree evaluations and cover letters may be uploaded with your application.*Veterans’ and National Guard Preference* Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.* Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.* Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application.ADA AccommodationsConsistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.CONTACT INFORMATION: If there are any questions about this posting, please contact Talent Acquisition at View email address on click.appcast.io. ***Resumes will not be accepted in lieu of completing this application.*****Minimum Education and Experience**Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Bachelor's degree from an appropriately accredited institution and *five* (5) years of experience in the program area of assignment, including *two* years of supervisory program experience #J-18808-Ljbffr