Senior Project Manager, Eurofins Environment Testing Northern California, Air Toxics, Folsom, CA

Senior Project Manager – Client Services, Eurofins Environment Testing Northern California, Air Toxics, Folsom, CA The Senior Project Manager – Client Services plays a critical role in managing complex analytical projects from initiation through delivery, ensuring they meet client expectations, regulatory standards, and internal quality benchmarks. Acting as the primary liaison between clients and cross-functional teams, this individual oversees all aspects of project execution including scoping, scheduling, documentation, reporting, and financial follow-up while maintaining strong client relationships and identifying opportunities for growth. This role requires a seasoned professional with deep industry knowledge, exceptional communication skills, and proven experience managing technically complex projects in a fast-paced, deadline-driven laboratory environment. Key Responsibilities Project Setup & Documentation Create new projects in LIMS and ensure accurate setup of all project details, including client accounts and project-specific notes (e.g., reporting requirements, invoicing instructions). Review and upload all relevant project documentation (permits, SOWs, QAPPs, purchase/task orders) into the central repository. Verify that laboratory compound lists and analytical limits meet project requirements and enter any project-specific limits into LIMS. Manage purchase orders, contracts, change orders, and client profiles in collaboration with finance and operations. Deliverables & Data Management Confirm deliverable assignments and reporting formats; coordinate EDD development or customization as needed. Monitor project status and data quality through LIMS; ensure deliverables meet client, accreditation, and internal standards. Review and issue final reports and data packages according to client requirements and deadlines. Client Relationship Management Serve as the primary point of contact for assigned clients, providing proactive communication, updates, and technical guidance. Respond promptly and professionally to client inquiries, escalating issues as necessary and following through to resolution. Support business development efforts by preparing quotes, proposals, and follow-on project opportunities. Participate in client meetings, presentations, and strategic discussions as needed. Cross Functional Leadership & Coordination Act as a liaison between clients, sales, laboratory operations, QA, and finance to ensure alignment on goals and deliverables. Lead project kickoff meetings and key milestone reviews to ensure clarity of scope and expectations. Coordinate technical support resources, media shipments, and specialized project requirements. Project Execution & Quality Oversight Manage projects end-to-end — from contract execution through post-project evaluation — ensuring scope, budget, and timelines are met. Ensure variance tables, project requirement tables, and other pre-lab documentation are accurate and complete before work begins. Monitor project performance and client satisfaction, implementing process improvements where needed. Invoicing & Financial Responsibilities Confirm invoicing details and data delivery routes prior to project completion. Review and approve final invoices for accuracy; issue credit/debit memos and revised invoices as necessary. Partner with the collections team on A/R follow-ups and monitor accounts receivable status to ensure timely payment. Client Onboarding & Setup Communicate laboratory capabilities and service offerings to new clients in collaboration with the Client Services Manager. Evaluate new quote requests for alignment with client needs and laboratory capabilities. Review client contract terms and purchase orders for accuracy and compliance. Submit and follow up on purchase orders and client credit terms. Account Maintenance & Relationship Management Conduct proactive follow-ups to strengthen client relationships and identify new needs. Submit and track client complaints, participate in corrective actions, and follow up as needed. Communicate significant client issues to management and sales, collaborating on solutions. Provide technical support directly to clients and coordinate with internal experts on complex inquiries. Maintain strong familiarity with company capabilities and service offerings to identify growth opportunities. Forward new opportunities and leads to sales and actively request follow-on work. Quotes, Proposals & Regulatory Coordination Lead or support the development of quotes and proposals, ensuring alignment with project scope, client expectations, and regulatory requirements. Manage QAPP reviews with Operations, QA, and subcontract laboratories to ensure readiness and compliance. Other Responsibilities Perform other duties as assigned by leadership. Qualifications Education: Bachelor’s degree in Environmental Science, Chemistry, Engineering, or a related field. Experience: Minimum 5+ years of project management experience in an environmental laboratory, consulting, or related industry. Experience managing complex client accounts and delivering multi-phase analytical projects. PMP or similar project management certification is a plus. Familiarity with EPA and Toxic Organic methods and regulations. Demonstrated ability to handle large complex projects and programs with demonstrated success in client satisfaction. Prefer 1+ years bench Chemist experience in air analysis or field experience. Knowledge of federal, state, and local air quality regulations (EPA, CARB, NESHAP, MACT) and their implications for analytical projects. Familiarity with air testing methods and environmental laboratory workflows. Familiarity with ISO 17025, TNI, DoD ELAP, and other quality standards relevant to environmental laboratory operations. Understanding of key financial principles such as invoicing, AR management. Demonstrated success in nurturing client relationships, identifying cross-selling opportunities, and contributing to revenue growth strategies. Ability to work effectively with technical operations, QA, field services, sales, and finance teams to deliver seamless client experiences. Professional working proficiency in English is a requirement, including the ability to read, write and speak in English. Authorization to work in the United States indefinitely without restriction or sponsorship. Skills and Abilities: Strong Interpersonal Skills: Builds positive relationships with clients, colleagues, and stakeholders at all levels, fostering trust and collaboration. Effective Communication: Clearly and confidently conveys information both verbally and in writing; tailors communication style to diverse audiences and situations. Problem-Solving & Critical Thinking: Proactively identifies challenges, analyzes root causes, and develops effective, practical solutions. Time Management: Demonstrates the ability to manage multiple projects simultaneously, prioritize tasks, and consistently meet deadlines and deliverables. Organizational Skills: Maintains accurate records, manages complex workflows, and ensures projects and documentation are handled efficiently and thoroughly. Client Service Excellence: Demonstrates a proven ability to deliver exceptional client experiences by anticipating needs, resolving issues promptly, and providing ongoing support. Leadership: Guides teams and cross-functional stakeholders toward common goals; inspires collaboration, accountability, and high performance. Technical Proficiency: Proficient with standard business and project management tools, including Microsoft Outlook, Word, Excel, PowerPoint, and Access. Multitasking & Prioritization: Efficiently handles competing priorities without compromising quality, accuracy, or deadlines. Adaptability & Flexibility: Adjusts quickly to evolving client needs, project scopes, and organizational priorities in a fast-paced environment. On-Time Delivery: Consistently meets or exceeds deadlines and client expectations by managing schedules, resources, and dependencies effectively. Client Focus: Demonstrates a strong desire to understand and meet customer needs. Actively listens, asks clarifying questions, and follows up during and after projects. Keeps clients informed of key decisions, seeks feedback, and adjusts services to enhance satisfaction and outcomes. Technical Understanding: Seeks and applies information from various sources to address client technical inquiries confidently and communicate project status accurately. Customer Service Orientation: Strives to exceed customer expectations and takes ownership of resolving issues. Provides prompt, thorough, and accurate information, informs clients of commitments and performance guarantees, and proposes appropriate solutions or services. Sets clear and professional boundaries when necessary. Additional Information Compensation Range: $70,000 - $80,000 per year depending on experience and qualifications. Position is full-time, exempt from overtime pay with a schedule of Monday - Friday, day shift. Eurofins Environment Testing (USA) provides a compensation range for informational purposes; the actual base compensation may vary based upon relevant experience and skill set, base compensation of internal peers, business sector, and geographic location. As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. We offer excellent full-time benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options. We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development. We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique. Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal! Find out more on our career page: Company description : Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2024, Eurofins generated total revenues of EUR 6.95 billion, and has been among the best performing stocks in Europe over the past 20 years. Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer. #J-18808-Ljbffr Eurofins Environment Testing (USA)