customer service respresentative

$26 - $28 per hour

BCForward

East Providence, RI

Job Description

Job Title: Customer Service Representative (Level III)/ Telephone Banker - Inbound Call Center

Location: East Providence, RI 02915, US

Duration: Full-time opportunity

Pay Range: $26/hr - $28.00/hr

Shift: 1st & 2nd Shift

Job Description:

This job is responsible for connecting clients with the breadth of solutions that the bank offers to help achieve financial goals. Key responsibilities include balancing service requests and sales opportunities, providing subject matter expertise on financial solutions, asking clients probing questions to understand life and financial goals, and pairing new solutions and services to meet client needs.

Responsibilities:

Works with clients to build and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
Responds to customer inquiries and concerns, creating customized solutions
Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans
Identifies client needs for licensed sales functions, making referrals to Line of Business partners
Quotes rates, terms, and programs for banking solutions
Manages risk in every business, product, and service transaction leveraging available tools

Required Qualifications:

Displays passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Commitment to teamwork and the flexibility to work the schedule, including weekends and holidays
Ability to engage with clients and seek to understand their needs while actively sharing options using plain language, building rapport and handling objections
Comfortable receiving ongoing performance feedback and coaching
Comfortable with ongoing change and learning new technology/processes
Minimum of an intermediate level of proficiency with computers
Self-motivated with excellent organizational skills
Strong decision-making and problem-solving skills

Desired Qualifications:

Experience in the banking/financial industry
Experience working in a call center
Experience in telephone sales

Skills:

Attention to Detail
Client Solutions Advisory
Customer and Client Focus
Interpret Relevant Laws, Rules, and Regulations
Adaptability
Client Experience Branding
Customer Service Management
Issue Management
Problem Solving
Active Listening
Business Development
Consulting
Referral Identification
Research

Schedules:

Tuesday - Saturday 12 pm - 9pm ( 2nd Shift)

Tuesday - Friday 9am - 7pm & Saturday 10am - 2pm

Monday, Tuesday, Friday & Saturday 7:55am - 6:55pm

Monday - Friday - 12pm - 9pm

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Apply

Vacancy posted 6 days ago

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