VANA Client Care Manager

VANA Client Care Manager

Coverage Area: Prescott, Prescott Valley, Chino Valley & Paulden

POSITION PURPOSE:

The Client Care Manager is responsible for the coordination of services between clients and caregivers for the implementation of schedules, adequate staffing and continuity of care to best meet the needs of the clients. In addition, the Care Manager supervises caregivers and establishes/maintains client and caregiver relationships. Care Managers are the "Face" of Visiting Angels in their community. The Client Manager reports directly to the Care Director.

PRINCIPAL ACCOUNTABILITIES:

• Answer the telephone and greet the public with professionalism and a smile in your voice.
• Demonstrate dependability.
• Implement and maintain all schedules for clients while ensuring timely data entry and documentation for schedules.
• Participate in marketing activities in your area as deemed necessary.
• Conduct Assessments of potential clients, collect deposits and set up new cases.
• Conduct Meet and Greets, introducing New Clients to New Care Givers.
• Timely copying and filing of appropriate caregiver and care recipient documentation.
• Conduct interviews of caregivers.
• Oversees the daily activities of caregivers to ensure quality care and compliance with company standards.
• Provides day-to-day oversight, guidance, and support to caregivers.
• Ensures caregivers effectively carry out their daily responsibilities while maintaining high standards of client care.
• Perform the 90-day, 6 months and annual evaluations of caregiver staff in a timely manner and document these appropriately.
• Recognize and reward good job performance and promote caregiver recognition.
• Maintain professional relationships with clients and employees; assuring clients and employees' confidentiality.
• Initiate and Maintain positive relationships with all clients and referral sources. Promote the Visiting Angel branding in your area.
• Independently respond to and resolve any clients' complaints or concerns.
• Communicate and refer appropriate matters to the Care Director for direction.
• Communicate and reinforce Visiting Angels' policies and procedures as well as our Basic 12 to caregiver staff.
• Respond promptly to office staff via Phone or Text during off hours.
• Participate in Staff meetings, company gatherings and community outreach.
• Function as a team member with all staff members and work towards excellence in serving others.
• Practice and Uphold the Visiting Angles Core Values.
• Perform other functions as deemed appropriate by the management team.

SPECIFIC JOB KNOWLEDGE, SKILLS AND PERSONAL ABILITIES REQUIRED:

• High school diploma and two years of experience in an office setting, preferably in health care. College degree preferable.
• Demonstrate proficiency with Microsoft Office (Word, Excel and Outlook) applications, scheduling systems and other health care industry related software.
• Ability to listen and communicate clearly, fluently and diplomatically, both orally and in writing.
• Ability to remain flexible, resilient, calm and maintain a sense of humor; and present a well-groomed professional image.
• Ability to plan, organize, prioritize delegate and accurately follow through in work activities with time constraints and interruptions to meet deadlines, as well as, work independently with a minimum amount of direction and/or supervision.
• Ability to generate goodwill for the organization and its management among staff, clients, and referral sources. Demonstrate a strong commitment to client service excellence.
• Possess and maintain good physical and mental health, including current TB testing.
• U.S. Citizen or evidence of valid Alien Work Permit.

PHYSICAL/ENVIRONMENTAL DEMANDS:

• Sitting, standing, bending, reaching, stretching, stooping, walking, climbing stairs and moving intermittently during working hours.
• Must be able to lift at least 25 lbs.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must be able to properly operate office equipment.
• Must have current driver license
• Must be able to maintain verbal and written communication with co-workers, leadership team, supervisors, clients, family members, vendors and all business associates within or outside the agency.
• See ADA Requirements