Night Auditor

Job Description

Job Description

Description:

Night Auditor

FLSA Status: Non-Exempt

Department: Front Office/Guest Services

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walks.

Job Duties & Functions

• Approach all encounters with guests and associates in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with P2C Hotels, LLC standards, as required by scheduling which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards).

• Always comply with P2C Hotels, LLC standards and regulations to encourage safe and efficient hotel operations.

• Always maintain a friendly and warm demeanor.

• Initiate and complete the End of Day process.

• Run all reports as required for Food and Beverage audit.

• Complete the Night Audit checklist for computer procedures daily.

• Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, servers, and desk agent’s paperwork, etc.).

• Maintain cashiering responsibilities as per Front Office procedures according to P2C Hotels, LLC.

• Maintain Front Office computer system operation according to Brand standards.

• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.

• Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)

• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.

• Follow safety and emergency procedures according to P2C Hotels, LLC standards.

• Maintain proper record keeping (i.e., log books, etc.) according to P2C Hotels, LLC.

• Be familiar with all P2C Hotels, LLC policies and house rules.

• Complete the initial direct bills, daily, and place on the Property Accountant's desk; Attach all

folio/banquet check back-up to the bills.

• Maintain radio contact with other associates during entire shift.

• Have a working knowledge of security procedures.

• Ensure associates are always attentive, friendly, helpful and courteous to all guests, managers and fellow associates.

• Prepare and distribute the Daily Flash Report as needed.

• Transfer the master or house accounts as necessary.

• Distribute work (i.e., revenue printouts, charge and paid folios, vouchers, and checks, etc.) as directed by S.O.P.’s.

• Train any new Night Auditors as requested by management.

• Run morning reports according to P2C Hotels, LLC procedures.

• Deliver or assign delivery of Express Check-Out's.

• Follow up to ensure that nightly walk-through includes removal of all room service trays.

• Handle items for “Lost and Found” according to the standard.

• Complete any reports as requested by management in a timely manner.

• Complete any miscellaneous duties as required (i.e., resetting Food and Beverage P.O.S. where necessary, distribution of credit "Watch List", and preparation of daily revenue summary).

• As applicable to the hotel, may assist guests with food orders and serve food and beverage items to guests in a friendly, professional, and timely manner; demonstrates suggestive selling techniques, and maintains a clean organized environment for guests.

• Attend meetings as required by management.

• Perform any other duties as requested by the Guest Services Manager or any other member of management.

Benefits

All benefits are available post introductory period. Full-Time associates (30+ hours/week)

• Paid Time Off (PTO) per OR State requirements.
• Paid Vacation per company policy after one (1) year of service.
• Qualify for Medical, Dental and Vision.

Part-Time associates

• Paid Time Off (PTO) per OR State requirements.

General

This job description is not intended to be all-inclusive, additional details will be specified by the supervisor. The associate will also perform other reasonable business duties as signed by the supervisor. Management reserves the right to change this job description, job responsibilities, duties, and working hours as needs prevail. If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualified associate with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. P2C Hotels, LLC is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Education & Experience

• At least 1 year of progressive experience in a hotel or a related field required.

• High School diploma or equivalent required.

• College course work in related field helpful.

• Previous supervisory responsibility preferred.

• Must be able to work independently and with minimal supervision.

• Knowledge of Accounting Principles.

• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and

respond to emergency situations.

• Must be proficient in Windows operating systems, company approved spreadsheets and word processing.

• Must be able to convey information and ideas clearly.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must work well in stressful, high-pressure situations.

• Must be effective in handling problems in the workplace, including anticipating, preventing,

identifying and solving problems, as necessary.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and

consider, adjust, or modify to meet the constraints of the need.

• Must be able to work with and understand financial information and data, and basic arithmetic functions.

• Must be able to work in a self-managed environment.

• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests.

• Must maintain composure and objectivity under pressure.