Customer Service Representative

Job Title

Responsible for proper installation of delivered merchandise. Responsible for proper and timely deliveries, relocation, service calls, and retrieval of merchandise from customer's residence. Has thorough knowledge of the rental (lease) agreements, merchandise, and customer relations. Safeguards company monies obtained while in the field, property, and vehicles. Conveys information to customers and maintains a constant level of communication with customers, co-workers, and management.

Essential Duties

• Responsible for assisting in the maintenance of Premier Rental-Purchase Stores Standards of Operation.
• Responsible for making all deliveries, service calls, retrievals, and relocations in a timely and professional manner.
• Responsible for safeguarding all monies collected while in the field.
• Responsible for the proper care and movement of all merchandise in transport.
• Maintain rented or leased units by making minor repairs when necessary or if major repairs are needed to transport the merchandise to our service department for repair. When the unit is repaired return the product to the customer's residence promptly.
• Answers the phone by the second ring in a pleasant and professional manner.
• Retrieve merchandise to be returned to store stock and relocate merchandise if the customer moves.
• Carefully check rental (lease) returns and promptly refurbish to "like new" condition.
• Handles customer service issues in a professional manner.

Other Duties

• Responsible for cleanliness of the backroom and the assigned company vehicle.
• Responsible for helping receive new merchandise.

Additional duties, as time permits include:

• Take customer order forms for the customers.
• Verify customer order forms
• Commit to achieving customer and revenue growth
• Assist in store cleaning
• Assists the Store Manager and Assistant Manager in obtaining daily weekly and monthly goals.

Requirements

• High school diploma, GED, or equivalent work experience.
• Must have a valid driver's license and a good driving record.
• Must be able to lift and carry loads up to seventy-five (75) pounds.

Required Skills

• A high degree of precision, accuracy, coordination, and knowledge of operational procedures.
• Ability to understand oral and written instructions.
• Ability to reason and make independent decisions.
• Ability to manage situations with customers and associates.
• After training, working knowledge of all products in the inventory.

Compensation: $15.00 - $18.00 per hour

Premier Rental-Purchase is a rent-to-own company built on one idea: treat people right. We help our customers get the furniture, appliances, and electronics they need on a plan that fits their budget — and we treat the team that makes it happen the same way.

When you join Premier, you join a company that invests in you. Many of our managers and franchise owners started in entry-level roles. If you bring a great attitude and a willingness to learn, we'll give you the training, support, and opportunity to grow as far as you want.

• Respect, Listen, and Respond
• Compassion with Accountability
• Integrity Above All
• Together We Succeed