Front Office Specialist

Job Details Job Location: St. Petersburg, FL 33702, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 50%, Job Shift: Day, Job Category: Clinical Back Office Position Summary The Front Office Specialist is responsible for welcoming patients, visitors, representatives and other customers by greeting and directing them in a friendly, prompt and helpful manner. The Front Office Specialist will ensure the completion of paperwork, sign-in and security procedures, and scheduling of patients. During the check-in process the accounts are registered with the patient’s demographics, insurance is verified and copays and deductibles are collected. The Front Office Specialist is responsible for greeting patients as they check-out and offer them friendly and prompt assistance while coordinating the patients care. The Front Office Specialist will review the provider’s orders to determine the necessary treatment plan. At checkout follow up appointments are scheduled with the patient. Either appointments are scheduled or arrangements are made for diagnostic testing. Dictations are sent to the referring and primary care doctors and the clinical summaries are exported at check-out. Outstanding balances are collected for coinsurances. The deposits are collected and balanced as a group and taken to the bank for deposit. Reports to: Front Office Director and/or Front Office Supervisor Flexibility While this job description is meant to provide an overview and specific responsibilities of the Front Office Specialist, ENTA Management reserves the right to make changes, adjustments and revisions, as needed, to this document and will coordinate such modifications with ENTA’s Practice Administrator and Physicians. While the normal work week is 40 hours, you may be subject to overtime (not to exceed 50 hours per week). Summary of General Duties Answers the telephone in a warm, friendly manner. Answers the back line within a few rings. Directs urgent calls to MA triage and ensures that action is taken. Document no shows in EMR or and route to the provider to sign. Maintain accuracy of patient demographic and insurance information by verifying this information at each patient encounter. Addresses patient portal tasks according to practice protocols. Maintains patient confidentiality. Accurately post payments and provide receipts to patients. Reconcile daily receipts and money collected with end of day reports to confirm money balances and then prepare individual deposit. Import faxes. Process release of information to Bactes. Following Bactes protocol. Complete all task within the timelines established by the practice. Follow the release of information protocol established by ENTA that follows the HIPAA guidelines to release medical records. Keep workspace and patient waiting areas neat and clean. Report broken equipment or unsafe building areas to the Director of Operations, Compliance and Procurement. Send invoices to the Director of Operations, Compliance and Procurement. Perform other duties as assigned or requested. Check-In Duties Check in patients and complete patient registration. Instruct new patients in completion of medical history and information forms. Ensure that all forms are completely filled out. Verify forms are filled out completely on the portal. If forms are missing contact the EMR Director to obtain the missing forms. If the form is not available then have the patient fill out the missing information. Update required forms for established patient per practice protocol for the following forms: Consent, HIPAA, Financial, Demographics, etc… Maintains accuracy of insurance, patient billing, and contact information, by entering patient demographic and insurance information correctly into computer system. Scan insurance cards and driver’s license for all new patients. Scan insurance cards for established patients every year. Then every time there is an insurance change. Follow established practice guidelines. Scan Medication List when there are changes or every 6 months. Inform patient photo will be taken for EMR chart. Capture photo and import to chart. Ensure that the photo is legible. Manage patient flow by providing timely check-in procedures upon arrival and notifying medical support staff of patient arrival. Update patient tracking in EMR. Accurately prep charts to confirm appropriate test results and operative reports are in the chart. If not, then the information needs to be obtained prior to the appointment. Ensures that referrals are received or waiver is signed prior to patient being seen in absence of required referral to ensure payments are received for services rendered. Enter referral into account and scan referral document. Link referral to appointment. Collect copays, deductibles, coinsurance and past due balances prior to the patient being seen. Turn individual deposit in to closing Check-Out Receptionist once balanced. Check-Out Duties Collect outstanding balances, coinsurances, deductibles, copays and self-pay balances that are owed at the time of checkout. Check out patients and complete the patient tracking in the EMR. Batch credit card machine at the end of every day. Collect end of day reports and deposits from Check-In staff. Reconcile deposit for other staff members to confirm deposits balance. Then prepare a group balance and takes the nightly deposit to the bank once balanced. Following protocols established by practice. Count petty cash to ensure accuracy and document on log daily. Schedules CT Sinus testing in-house when available. Schedule Vestibular testing in-house when available. Obtain signed surgery consent forms for fractional surgery center ownership. Scan in chart the same day. Export clinical summaries per the Meaningful Use guidelines established by the practice protocols. Process subpoenas per Release of Information policy guidelines. Working Environment Physical demands: Average percent of time during regular shift devote to: Walking, Squatting, Sitting, Bending, Reaching: 75% Standing: 25% Average lifting requirements: Lifting Requirements: 20-40 lbs. Frequency of Lifting: 0-25% of the time Additional physical demands: Ability to grasp with both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). Ability to type 60 wpm. Ability to operate multi-line telephone system, computer keyboard and ten-key adding machine. Visual, Hearing, and Mental demands: Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20. Hearing is adequate to perform essential functions such as answering the telephone. Mental capacity adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients. Tact to deal with unfriendly individuals regarding various situations, and adequately handle stress. Working Conditions: Normal business office environment. Requires individual to be in uniform daily. Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently. Qualifications High School education or GED equivalent. Must have own/ or reliable source of transportation due to requirements of potential travel to other offices when/as needed. Working knowledge of general office duties. Good verbal and written communication skills. Good telephone skills. Demonstrated ability to use a computer with Microsoft Word, Outlook and EMR software. Excellent customer service skills. Strong organizational skills with the ability to multi-task. The ability to attend work on a regular basis. The ability to adhere to safety rules and other reasonable regulations pertaining to the job. The ability to refrain from negativity or excessive irritability. The ability to work in cooperation with other workers. Ability to maintain confidentiality and thorough knowledge of HIPAA policies and procedures. #J-18808-Ljbffr ENT Associates Ltd