Teller Supervisor

Purpose While projecting a professional image; direct and coordinate the teller operational functions of the branch. Respond to inquiries and resolve issues. Essential Functions Ensure that customers are assisted in person, by telephone, or electronically by meeting or exceeding Bank standards as identified in the SMILE program. Review, examine, and evaluate teller work for accuracy and completeness and lead in resolving cash balancing discrepancies. Plan, direct, or coordinate the activities of tellers, including providing feedback and guidance regarding laws, policies and procedures both internally and externally. Oversee the flow of cash for the branch and the vault teller and ATM responsibilities. Approve and review large items. Ensure that security testing is completed. Approve the daily branch NSF's, process proof clearing and collection items. Ensure that weekly teller work schedules are effective and completed. Develop and train new and existing staff members in an effort to ensure the long‑term success of others and the Bank. Recruit staff as required. Network within communities to find and attract new business. Manage the weekly branch overdraft report by initiating customer contact according to the overdraft guidelines and collection policy. Contribute to meeting both department and branch profitability annual goals. Perform teller and other duties, as assigned. Other duties, as assigned. Qualifications Education High School diploma or equivalent required, some college desired. Typically requires three to five years of Teller experience with increasing responsibility and possessing the knowledge, skills and ability to perform the essential requirements for the job. Possess and maintain a valid Oklahoma Drivers License. #J-18808-Ljbffr Armstrong Bank