Field Service Technician II

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Our client is currently seeking a qualified Field Service Technician II to join their team onsite in Tucson, AZ and provide end-user support. he ideal candidate will have strong break-fix experience, basic networking knowledge, excellent customer service skills, and the ability to support restaurant technology environments while traveling between multiple locations.


Duties and Responsibilities:

• Install, maintain, troubleshoot, and repair network and wireless infrastructure, including access points
• Support and troubleshoot POS systems, Client NUC computers, and kitchen display systems
• Relocate, mount, and configure digital order status boards and mobile pickup display systems
• Diagnose and resolve hardware and software issues in a timely manner
• Perform break-fix services and IMAC (Install, Move, Add, Change) activities
• Ensure minimal system downtime and maintain compliance with client service level agreements (SLAs) within a 4-6-hour response window
• Travel extensively to multiple customer locations and plan routes efficiently
• Adapt to changing schedules and service priorities
• Complete remote training and administrative tasks as required
• Successfully complete client certification training and exam requirements
• Maintain professional communication with staff and management
• Deliver exceptional customer service and ensure a positive client experience
• Participate in rotating on-call support and occasional overtime as needed

Skills and Qualifications:
Required

• Strong customer service and interpersonal communication skills
• Ability to work independently in a field service environment
• Hands-on experience troubleshooting and repairing hardware, including PCs, printers, and POS systems
• Basic networking knowledge and troubleshooting skills
• Experience using ticketing or service management systems
• Professional demeanor with the ability to interact effectively with end users and management
• Valid driver's license and willingness to travel extensively between client locations
• Ability to manage priorities and meet service-level commitments

Preferred

• Experience supporting laser printers and Fujifilm large-format printers
• CompTIA A+ certification
• Experience with Lexmark, Client, Dell, or Lenovo hardware
• Prior experience supporting retail, restaurant, or hospitality technology environments
• Experience with wireless networking and infrastructure support

The hourly rate for this position is between $16.50 - $22.00 per hour, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.


Benefits:
The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits.


The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.


W2 only, no Corp to Corp.


Equal Employment Opportunity: CompucomStaffing ™, a division of CompuCom® Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .

Work Authorization : Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.


Arizona Applicants : TO THE EXTENT REQUIRED BY APPLICABLE LAW, THE COMPANY MAINTAINS A SMOKE-FREE WORKPLACE.

California Residents : PLEASE REVIEW THE CALIFORNIA CONSUMER PRIVACY ACT NOTICE


We will consider for employment all qualified applicants, including those with criminal histories, arrest, and conviction records in a manner consistent with the requirements of applicable state and local laws. This includes the City of Los Angeles Fair Chance Initiative for Hiring Ordinance as well as the San Francisco Fair Chance Ordinance.


Maryland Applicants : UNDER MARYLAND LAW, AN EMPLOYER MAY NOT REQUIRE OR DEMAND, AS A CONDITION OF EMPLOYMENT, PROSPECTIVE EMPLOYMENT OR CONTINUED EMPLOYMENT, THAT AN INDIVIDUAL SUBMIT TO OR TAKE A LIE DETECTOR OR SIMILAR TEST. AN EMPLOYER WHO VIOLATES THIS LAW IS GUILTY OF A MISDEMEANOR AND SUBJECT TO A FINE NOT EXCEEDING $100.


Massachusetts Applicants: IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT. AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.


Rhode Island Applicants : THE COMPANY IS SUBJECT TO CHAPTERS 29-38 OF TITLE 28 OF THE GENERAL LAWS OF RHODE ISLAND, AND IS THEREFORE COVERED BY THE STATE'S WORKERS' COMPENSATION LAW.


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