Housekeeper

Housekeeper

Status: Seasonal, Full-time, Non-Exempt

Responsibility: High level of supervision needed. Low level of operational decision making.

Reports to: Director of Lodging

Supervises: N/A

Skills:

• Advanced Teamwork and Communication Skills – Interact, work and relate with people, listen, speak, read, write, observe, use English fluently.
• Advanced Customer Service Skills – Product knowledge, problem-solving skills, time management, attentiveness, patience, positive attitude, a willingness to go the extra mile, responsibility, professionalism.
• Advanced Safety Skills – Observe safety rules, safely operate equipment, food safety consciousness, CPR and First Aid.

Effort: Medium – Walk and stand for extended periods of time. Bend, reach, push, pull, lift and carry up to 50 pounds.

Work Conditions: Level 3 – Half of the work is performed indoors, half outdoors, half of the work is performed in an air-conditioned environment, variable schedule based on business demands, some duties require working with hazards.

Duties:

• Clean corridors, lobby, stairways, elevators, and lounges as well as guest rooms.
• Organize work schedule from the room status list, arrivals and departures. Distribute linen, towels and room supplies using wheeled carts or by hand.
• Restock room supplies such as drinking glasses, soaps, shampoos, writing supplies. Replace dirty linens with clean items.
• Inspect and turn mattresses upon request by Housekeeping Manager.
• Store all dirty laundry in line with Clubs' policy and Laundry Supervisor's requests.
• Monitor guest laundry bags and replace laundry bags and slips if needed.
• Check all appliances in rooms are in working order.
• Realign furniture and amenities according to prescribed layout.
• Respond to guest inquiries and requests.
• Respond to calls for housekeeping problems such as spills, broken glasses, etc.
• Deliver any requested housekeeping items to guest rooms or common Club areas.
• Remove room service items and bring them to proper location.
• Organize and restock cart daily at the end of the shift.
• Ensure confidentiality and security of guest rooms.
• Follow all Wianno Club safety and security procedures.
• Report any maintenance issues or safety hazards to supervisor or Manager on duty.
• Observe and report damage of hotel property and report to Manager on duty.
• Knowledge of cleaning and sanitation products, techniques, methods, cleaning sensitive materials, and of operating cleaning equipment.
• Professionally and courteously handle member or guest concerns and complaints, informing the Housekeeping Manager of all problems and solutions.
• Provide for all members and guests, and instill in the team, the need for extraordinary personal service through attention to detail, quality communication and follow through.
• Be familiar with and follow the Club's emergency procedures and be prepared to handle an emergency if one arises.
• Represent the Club in the highest standard possible, both on and off property.
• Other related duties as assigned.