Client Retention Specialist
Virtual Vocations Inc
Working remotely, the Client Retention Specialist will educate clients on the financial hardship program, empathize and deescalate client concerns, and utilize a CRM system to manage client interactions while striving to retain customers facing financial difficulties. Key Responsibilities Provide comprehensive information about the financial hardship debt program to clients Display empathy and active listening to deescalate upset clients and address their concerns Utilize the CRM system to maintain accurate records of client interactions and program progress Required Qualifications Experience in Retention, Sales, or Collections High school diploma or equivalent; Associate's or Bachelor's degree is a plus Ability to work in a fast-paced environment and handle high call volumes Demonstrated ability to negotiate and deescalate client issues effectively Proficiency with a Client Relationship Management system (CRM)
Vacancy posted 2 days ago
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