Help Desk Technician

Entry-Level Help Desk TechnicianAre you a problem-solver with a passion for technology? Do you enjoy helping others? If so, then this entry-level Help Desk Technician position is for you!In this role, you will be the first line of defense for our users' technical needs. You will provide exceptional customer service while troubleshooting and resolving a variety of IT issues.Responsibilities for Help Desk TechnicianRespond to user inquiries by phone, email, chat, or in personTroubleshoot common hardware and software problemsMaintain hardware inventory and ensure documentation is up-to-dateReset passwords and maintain user accounts (as applicable)Research solutions to complex issues and escalate unresolved issues to senior techniciansDocument procedures and solutions using internal systemsProvide clear and concise instructions to guide users through problem-solving stepsMaintain a positive and professional demeanor at all timesQualifications for Help Desk TechnicianFluent in both English and Spanish is a plusExcellent communication and interpersonal skillsStrong customer service skills with a focus on user satisfactionProficient in Microsoft Office Suite (Word, Excel, PowerPoint)A working knowledge of computer hardware and software is a plusAbility to work independently and as part of a teamWillingness and ability to obtain CompTIA A+ Certification within a yearAbility to learn quickly and adapt to new technologiesBenefits for Help Desk TechnicianCompetitive salary and benefits packageOpportunity to learn and grow in a fast-paced environmentGain valuable experience in the IT fieldBe part of a supportive and collaborative teamHealth, dental and vision insurance available401k with employer matchPaid Time OffWe are looking for a highly motivated and enthusiastic individual to join our team. If you are ready to launch your IT career, we encourage you to apply!Please submit your resume and cover letter to View email address on click.appcast.io