Training and Development Manager

Training & Development Manager Responsible for enhancing and overseeing premium training programs to support exceptional service quality and customer satisfaction. Develop and implement training strategies aligned with organizational goals by creating and maintaining effective curricula, defining learning objectives, and ensuring training content supports role requirements. Training & Development Manager Responsible for enhancing and overseeing premium training programs to support exceptional service quality and customer satisfaction. Develop and implement training strategies aligned with organizational goals by creating and maintaining effective curricula, defining learning objectives, and ensuring training content supports role requirements. Lead and manage a team of training specialists, providing direction, coaching, and oversight to ensure consistent delivery and measurable learning outcomes. Conduct performance assessments to evaluate training effectiveness, identify gaps, and drive continuous improvement. Collaborate with internal stakeholders to align training initiatives with operational needs and best practices. Key Duties Design and implement training strategies and curricula Assess performance and training effectiveness Lead, coach, and manage training specialists Ensure staff are equipped with job-relevant skills Coordinate with stakeholders to align training with business needs Qualifications & Skills Proven experience in training, learning & development, or people development Strong curriculum development and instructional design skills Ability to evaluate performance and use data for improvement Leadership and team management experience Excellent communication and stakeholder collaboration skills #J-18808-Ljbffr