QUALITY ASSURANCE ENGINEER - Amazon Connect and Contact Center Solutions

QUALITY ASSURANCE ENGINEER

Amazon Connect & Contact Center Solutions

Location: Remote (United States)
Job Type: Contract (1099)
Compensation: Up to $40/hour , based on experience

About the Opportunity

5K C&T Services is seeking an experienced Quality Assurance Engineer to support the testing of Amazon Connect and cloud-based customer experience solutions.

This role focuses on functional testing, test automation, API and integration testing, regression testing, defect management, CI/CD support, and end-to-end validation of customer and agent experiences.

Hands-on Amazon Connect experience is strongly preferred but not required . Candidates with experience supporting cloud contact centers, IVR, telephony, CRM platforms, or customer engagement solutions are encouraged to apply.

Key Responsibilities

Functional & End-to-End Testing

• Design and execute functional, integration, regression, system, smoke, and end-to-end test cases.

• Validate customer journeys across Amazon Connect, IVR, APIs, CRM platforms, and supporting enterprise systems.

• Test inbound and outbound call routing, queues, transfers, callbacks, voicemail, and escalation paths.

• Validate agent and supervisor functionality.

• Support User Acceptance Testing (UAT), release validation, and post-deployment verification.

Test Automation

• Design, develop, and maintain scalable automation frameworks.

• Create reusable automated test suites for web applications, APIs, and integrations.

• Expand automation coverage while improving reliability and execution efficiency.

• Analyze automation failures and distinguish application defects from framework or environment issues.

CI/CD & Release Support

• Integrate automated testing into CI/CD pipelines.

• Execute smoke, regression, integration, and release-readiness testing.

• Review build results from Jenkins, GitHub Actions, Azure DevOps, GitLab CI/CD, AWS CodePipeline, or similar platforms.

• Document testing results, quality risks, and release recommendations.

Defect Management

• Track, prioritize, and manage defects using Jira or Azure DevOps.

• Perform root cause analysis and regression testing.

• Collaborate with developers, architects, DevOps engineers, product owners, and business analysts to resolve issues.

Quality Documentation & Metrics

• Create and maintain test plans, test cases, test scripts, traceability documentation, and execution reports.

• Monitor key quality metrics including:

• Automation Coverage
• Code Coverage
• Defect Density
• Defect Leakage
• Regression Pass Rate
• Test Execution Pass Rate

• Maintain documentation in accordance with governance and quality standards.

Test Data Management

• Create and maintain test data for functional and automation testing.

• Support testing using masked, de-identified, anonymized, and synthetic data.

• Ensure secure handling of customer and production-like data.

Required Qualifications

• 5+ years of experience in Software Quality Assurance, Quality Engineering, or Test Automation.

• 2+ years designing or maintaining automated test frameworks.

• Experience testing web applications, REST APIs, integrations, and cloud-based applications.

• Hands-on experience with one or more of the following:

• Selenium
• Playwright
• Cypress
• PyTest
• TestNG
• JUnit
• REST Assured
• Appium

• Experience with API testing using Postman or similar tools.

• Programming experience with one or more of:

• Java
• JavaScript
• TypeScript
• Python
• C#

• Experience using Git.

• Experience managing the complete defect lifecycle using Jira or Azure DevOps.

• Strong understanding of Agile, SDLC, and Software Testing Lifecycle (STLC).

• Strong analytical, troubleshooting, communication, and documentation skills.

• Must be legally authorized to work in the United States without current or future employer sponsorship.

Preferred Qualifications

Candidates with experience in one or more of the following will be strongly preferred:

Amazon Connect

• Contact Flows

• Routing Profiles

• Contact Trace Records (CTR)

• IVR & DTMF

• Contact Lens

• Streams API

• Voice & Telephony Testing

Contact Center Platforms

• Genesys Cloud

• NICE CXone

• Five9

• Cisco Contact Center

• Avaya

• Talkdesk

• Twilio Flex

AWS

• AWS Lambda

• API Gateway

• CloudWatch

• DynamoDB

• Amazon S3

• Amazon Lex

• AWS CodePipeline

DevOps

• Jenkins

• GitHub Actions

• Azure DevOps

• GitLab CI/CD

Additional Experience

• SQL and database validation

• Salesforce, ServiceNow, Zendesk, or Microsoft Dynamics integrations

• CI/CD pipeline automation

• Performance testing

• Security testing

• Accessibility testing

• Data masking

• Data de-identification

• Data anonymization

• Synthetic test data

• AWS, ISTQB, Agile, Scrum, QA, or DevOps certifications

Why Join 5K C&T Services?

• Work on enterprise Amazon Connect and cloud contact center transformation projects.

• Gain hands-on experience with QA automation, APIs, AWS integrations, and modern customer experience platforms.

• Collaborate with experienced technology and delivery professionals.

• Fully remote U.S. engagement.

• Opportunity to contribute to high-impact enterprise customer experience initiatives.