Bi-Lingual Customer Service Representative

Job Description

Job Description

ASI is recruiting for a Bilingual Customer Service Representative (CSR) will be responsible for Customer Service, Data Entry, and backup cashiering in Lanham, Maryland.

Job Description: The CSR will report directly to supervisor in support of speed & red-light camera system violation processing. The data entry clerk will be responsible for initial review of violation images, secondary review of violations confirming vehicle type and address of violator in accordance with project specific business rules. The CSR is expected to document any issues observed at enforced locations and communicate to their supervisor.

In addition, the CSR may be required to answer telephone customer service calls in accordance with defined telephone scripts and protocol. The CSR may be required to review mailed correspondence and take action on customer correspondence in accordance with defined protocol and procedure as well as accept payments at the customer service window where walk-in customer payments are processed.

Prepares source data for computer entry by compiling and sorting information:
-Enters traffic citation information into a computer.
-Reviews video evidence of traffic violations
-Maintains log of activities and completed work.
-Training will be provided and some computer skills required.
-Works independently after training

Skills & Experience Requirements:

• Ability to speak and write in Spanish
• Attention to detail and dependable work ethic required
• Typing speed 40 WPM
• Word processing software (Required 2 Years)
• Spreadsheet software (Required 2 Years)
• Photo Enforcement knowledge (Highly desired)
• State License Plate knowledge (Highly desired)

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