Supervisor - SSC Collections

Job number: 1042Company: TK Elevator CorporationLocation: Atlanta, Georgia, United StatesContract: Full Time, PermanentEntry level: Experienced professionalsWork mode: HybridJob field: Finance and ControllingRecruiter: Amy WrightPosted: 2026-10-22BusinessWho we areTK Elevator (TKE) is a world-leading innovator in vertical transportation and urban mobility. From engineering and installation to maintenance and digital transformation, we support all mobility systems, elevators, escalators, walkways, stairlifts and boarding bridges on any platform, at any time. With digital platforms like AGILE and the IoT platform MAX, we enable smarter, safer urban movement.With more that 50,000 employees, and 1,000+ global support centers, we are moved by what moves people.TKE – Move Beyond.TaskTK Elevator is currently seeking an experienced Supervisor- SSC Collections in Atlanta, GA. Responsible for training and support of assigned service and repair collectors within the collections department to ensure that plan goals are exceeded and the company’s business interests are protected. ESSENTIAL JOB FUNCTIONS:Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow. Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate. Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary. Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option. Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate. Responsible for collaborating with branch management when action items by them are needed. Provides training and participates in meetings with collectors to review protocols and best practices. Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team. Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions. Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice (“Hold Letters”) and final demand letters to non-paying customers Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company’s success rate in collecting outstanding payments. Performs other duties as assigned. EDUCATION & EXPERIENCE: 2 to 5+ years related experience in a collections leadership role Elevator industry or service related field experience Ability to read and interpret business contracts, technical procedures and government regulations Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variablesTravel will be limited and generally be for training opportunities and branch visits. What makes us specialAt TK Elevator, we offer more than just a role, we offer a place to grow, thrive, and make an impact.Provided they meet all eligibility requirement under the applicable plan documents, employees will be offeredMedical, dental, and vision coverageFlexible spending accounts (FSA)Health savings account (HSA)Supplemental medical plansCompany-paid short- and long-term disability insuranceCompany-paid basic life insurance and AD&DOptional life and AD&D coverageOptional spouse and dependent life insuranceIdentity theft monitoringPet insuranceCompany-paid Employee Assistance Program (EAP)Tuition reimbursement401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.Additional benefits include:15 days of vacation per year11 paid holidays each calendar year (10 fixed, 1 floating)Paid sick leave, per company policyUp to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.TK Elevator is an equal opportunity employer and committed to diversity. Qualified applicants will receive consideration for employment without regard to age, gender, race, color, religion, sexual orientation, gender identity, national origin, disability, and veteran status or any other protected status required by applicable law.TKE – Move Beyond